What is OSU Physicians all about?

Ohio State University Physicians, Inc. is the medical group managing The Ohio State Wexner Medical Center's outpatient physician clinics. Our over 60 physician practices in Central Ohio embody the spirit of teamwork with passionate care for our patients and each other. Our teams are diverse in employees, thoughts, and ideas bringing the full spectrum of a collaborative culture to the big picture – TEAMWORK!

Sound like something you are seeking in your next career adventure? Keep reading for everything else OSU Physicians can offer you.

What do we offer?

Benefits! It's all about choices. Some of our excellent benefits options and perks include:

• Diverse and Affordable Healthcare Choices: Coverage begins on your First Day of Employment; includes Medical, Dental, Vision and Prescription Drug Programs.
• Outpatient clinic settings with day shift hours, Monday through Friday.
• Generous Paid Time-Off: Allowing a true work-life balance starting at 17 days per year and 11 paid holidays.
• Competitive compensation and career ladder opportunities
• Retirement Plan: Company contribution of 7.5% to your retirement plan in which you are fully vested from your first day of employment.
• Flexible Spending Accounts (Healthcare and Dependent Care).
• Paid Parental Leave Program
• Tuition Reimbursement Program

What are we looking for in our next new hire?

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
• Position continually requires demonstrated poise, tact and diplomacy.
• Independent judgment is required to plan, prioritize, and organize a diversified workload

What will you do?

The Lead Patient Services Associate assists management in leading the day-to-day operation; coordinates and provides patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. Some Duties and Responsibilities include:

• Leads the day to day work and productivity of clerical staff.
• Advises and assists staff on problem solving patient/customer issues and on escalated issues.
• Assists supervisor in scheduling employee time off and daily work assignments.
• Acts as the IHIS Superuser.
• Aids management in a variety of areas such as but not limited to hiring, training, employee engagement, performance management, and reinforcing established expectations from management, and scheduling.
• Acts as the clerical subject matter expert which includes training staff on operations, workflows, policies, procedures, etc.
• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
• Monitors length of patient’s wait and notifies the appropriate party (i.e. nurse, lead or manager) of excessive wait times as defined by clinic.