Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2022!

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 57 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

As a member of the Employee Learning and Advancement (ELA) team, the Learning and Performance Lead provides instructional design services for NEDS’ technical and clinical training needs to support the mission, growth, culture and strategic priorities of NEDS. Using the full array of current educational technologies, adult learning principles, and e-learning methodologies the Talent and Performance Lead is responsible for partnering with ELA and Tissue Donation Services (TDS) leaders to analyze, design, develop, implement, document, track, and assess employee coursework. This role will also partner with the Organ Donation Services (ODS) Education & Development Team (E&D) and Subject Matter Experts (SMEs) to design and develop online trainings.

Why us?

Ready to make a difference every day and develop the team that saves and heals lives through organ, eye, and tissue donation? Are you a dynamic, learning and development professional who is dedicated to creating innovative workplace solutions and is driven by their passion for helping others develop the skills they need to be effective and engaged in their roles? If this describes you, apply today! We’d love to meet you.

What You’ll Do:

• Partner with TDS and ODS to design, develop, and oversee training solutions to assure employees are provided with the knowledge, skills, and abilities to competently perform the functions of their job.
• Collect and analyze source material provided by department leaders, Quality Systems, SMEs, and other training teams to identify training needs.
• Design training by collaborating with ELA, ODS, Quality Systems, and TDS department leaders, Qualified Training Personnel (QTP), and SMEs to determine learning objectives, most effective training format, content delivery, and competency measures.
• Develop training materials, e-learning courses, job aids, and assessments.
• Support Training Plan administration, documentation, and reporting support for TDS and CS by assisting with the development of learning paths, assigning training, maintaining training plans, tracking completion and running reports as needed.
• Upload, launch and link e-learning courseware to the Learning Management System (LMS) and provide employees with technical support as needed.
• Document training activities and associated metadata in LMS for TDS and CS assuring training records are documented accurately and are accessible and compliant with internal and external requirements.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in education, instructional design, technology, interactive media, organizational learning, behavior or development preferred or equivalent experience
• Experience in a relevant clinical or training role in an Organ Procurement Organization (OPO) highly desired.
• Experience of successful instructional design, web-based course development, and LMS systems preferred.
• Experience with Microsoft Office suite, Articulate Rise or Storyline, Captivate or other authoring tools preferred.
• Adult Learning Principles, Task Analysis, and Instructional Design: uses adult learning principles and instructional design strategies to assess needs and then plan, design, develop and implement courses and learning solutions to develop skills, increase engagement, belonging, and improve overall employee performance and organizational effectiveness.
• Computer & Application Literacy: proficiency Microsoft Office suite, Learning Management Systems, and instructional technologies including Zoom, Articulate 360 or other authoring tools to facilitate interactive learning, e-learning, and webinars. Ability to learn and utilize new technologies.

This position is based out of Waltham, MA, however can work a hybrid schedule of in-office and remote.

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

Hear from some of our employees at www.neds.org/careers

All your information will be kept confidential according to EEO guidelines.