Job description

The Brookline Housing Authority (BHA) is a high-performing, mid-sized Public Housing Authority seeking a Leased Housing Manager to perform various duties related to: Housing Choice Voucher (HCV) program admissions, voucher issuance, continued eligibility and landlord-participant relations. Responsible for managing assigned caseload of Housing Choice Voucher participants, ensuring maximum program and budget authority utilization. Participate in applicant briefings, coordinate with HQS inspectors, and manage special projects as required, including file management, file reviews, and drafting program materials.

Essential Duties and Responsibilities:

• Provides administrative, clerical, and customer service support by overseeing BHA reception desk as assigned; answers questions and provides information to residents, applicants, landlords and general public; resolves issues or refers customer to appropriate staff.
• Conducts orientation for new voucher holders; ensures that proper documentation is completed for new residents and inputs confidential data into BHA and HUD secured systems.
• Verifies income and family composition eligibility for prospective program participants and documents files in accordance with federal requirements and BHA’s HCVP administrative policies.
• Determines adjusted income, resident share of rent and program subsidy levels using the income and assets third party verification process in accordance with federal regulation and BHA administrative policies.
• Monitors the expiration of issued vouchers and recommends extensions supported by requests and documentation.
• Negotiates rents with private owners at initial lease and processes reasonable annual rent increase as requested.
• Executes contracts and approves leases between program participants and private owners. Verifies that rental assistance contracts, leases and addendums are properly executed and in compliance with HUD standards.
• Maintains confidentiality of program files, records, and resident and landlord data in secured systems; ensures file compliance with HUD regulations and Authority policies.
• Utilizes and maintains HUD-required income reports to assure the integrity of rental assistance for program participants.
• Performs annual recertifications of participants as assigned and distributes all annual notices in accordance with mandatory schedules.
• Monitors HQS inspections; correspond with HQS inspection contractors and processes HAP abatements to comply with HUD HQS enforcement requirements.
• Conducts and processes fraud complaints and follow-ups.
• Oversees program participant grievances ensuring a fair and equitable process; provides documentation and assistance as needed for informal hearings of program participant terminations.

Responsibilities include:

• Provides administrative, clerical, and customer service support by overseeing the BHA reception desk as assigned; answers questions and provides information to residents, applicants, landlords and general public; resolves issues or refers customer to appropriate staff.
• Conducts orientation for new voucher holders; ensures proper documentation is completed for new residents and inputs confidential data into BHA and HUD secured systems.
• Verifies income and family composition eligibility for prospective program participants and documents files in accordance with federal requirements and BHA’s HCVP administrative policies.
• Determines adjusted income, resident share of rent and program subsidy levels using the income and assets third party verification process in accordance with federal regulation and BHA administrative policies.
• Monitors expiration of issued vouchers and recommends extensions supported by requests and documentation.
• Negotiates rents with private owners at initial lease and processes reasonable annual rent increase as requested.
• Executes contracts and approves leases between program participants and private owners. Verifies that rental assistance contracts, leases and addendums are properly executed and in compliance with HUD standards.
• Maintains the confidentiality of program files, records, and resident and landlord data in secured systems; ensures file compliance with HUD regulations and Authority policies.
• Utilizes and maintains HUD-required income reports to assure the integrity of rental assistance for program participants.
• Performs annual recertifications of participants as assigned and distributes all annual notices in accordance with mandatory schedules.
• Monitors HQS inspections; correspond with HQS inspection contractors and processes HAP abatements to comply with HUD HQS enforcement requirements.
• Conducts and processes fraud complaints and follow-ups.
• Oversees program participant grievances ensuring a fair and equitable process; provides documentation and assistance as needed for informal hearings of program participant terminations.

Education and/or Experience:

Associates' Degree in business administration, public administration, or related field and four (4) years of experience in the administration of the Housing Choice Voucher program. Equivalent combination of education and experience may be considered. Possession of a valid driver’s license and insurability under the Authority’s plan preferred.

Must have strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook) and ability to learn other computer software programs as required. Experience with PHA-Web housing software a plus.

The BHA offers a competitive salary and strong benefits package, including state GIC health insurance and a defined-benefit pension. This is a union position.

The BHA is an equal opportunity/affirmative action, Section 3 employer. Females, LGBTQ individuals, minorities, veterans, Section 3 qualifying individuals, and persons with disabilities are strongly encouraged to apply.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience with PHA-Web housing software?
• Do you have four (4) years of experience in the administration of the Housing Choice Voucher program?

Education:

• Associate (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.