Salary Range: $51,227.20-$76,840.80

This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Position Summary

Charlotte Mecklenburg Library (CML) is a leading urban library system with a focus on excellent internal and external customer service and attention to detail in an effort to contribute to the successful operations of the Library. The successful candidate will have experience working in an active, high-demand environment, enjoys working with people and creating wonderful experiences for users and staff. The work environment requires experience working with governing boards and confidential matters and correspondence.

This position supports the Senior Leadership Team of the Library by providing executive, administrative and project related support to the Library CEO, Senior Leadership Team, and the Library Board of Trustees.

Essential Functions

• Prepare correspondence (e.g. invoices, reports, memos, letters, agendas, financial statements and other documents) using word processing, spreadsheet, database, or presentation software.

• Perform general office administrative duties, such as ordering supplies, maintaining records management database systems, and assisting with financial tasks.

• Handle and/or route inquiries and citizen concerns to the proper authority for resolution.

• Answer phone calls and respond to inquiries in a professional and courteous manner.

• Record, compile, transcribe, and distribute minutes of meetings.

• Serve as an internal resource on administrative policies and procedures for divisions supported by this role and interpret these for employees throughout the organization.

• Conduct research, compile data, and prepare reports for consideration and presentation by organization leaders.

• Continuously review operating practices and procedures and contribute to process improvements when required.

• Manage and maintain leaders’ electronic calendars.

• Prepare agendas and make other planning arrangements; such as coordinating catering and space, for committee, board, and other business meetings.

• Greet and receive visitors and manage access to library personnel

• Open, read, sort, analyze, distribute and respond to incoming correspondence, including faxes, email, memos, submissions, and reports with attention to confidentiality.

• File and retrieve documents, records, and reports.

• Make travel arrangements and process and post travel paperwork following county policies and procedures.

• Provide back-up support to other divisions.

• May plan and participate in department functions as assigned.

• Analyze and review documentation and provide input and recommendations for updates and outcomes.

• Update online databases using word/excel or similar program

• Distribute, modify and upload information using cloud-based management software, Office 365, OneDrive, etc.

Minimum Qualifications

Experience:

Minimum of five years of experience providing executive, administrative, and/or project support to senior level management.

Education:

Bachelor's degree in a related field

Combination of relevant education and relevant experience accepted?: Yes

Knowledge, Skills and Abilities

Knowledge

• Schedule Management

• Office Management and Organization

• Data Analysis

Skills

• Excellent organizational skills with attention to detail

• Excellent time management skills with proven ability to meet deadlines

• Excellent written and verbal communication skills

• Excellent research skills

• Excellent problem-solving skills

• Excellent interpersonal skills

Abilities

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, or organizations to help achieve business goals

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

• Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence

• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

• Advanced skills in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.