Job description
We are looking to grow our team of
License Holder Support Agents for employment in an ever-growing digital copyright licensing agency for sacred music. At ONE LICENSE, our top priorities are to support our organizations inspiring congregational song and to ensure that authors, composers, and publishers receive the appropriate royalties for their work. ONE LICENSE is part of a community of music ministers, tech experts, pastors, and lay people who care deeply about dynamic, inclusive worship. We are a global group of talented, loyal, dedicated, and reliable team members who provide solutions, education, and technical support for those we serve. Our agents work in Australia, New Zealand, the United Kingdom, Europe, and the United States.
Responsibilities:
Qualifications:
Benefits include:
Responsibilities:
- Serve nearly 28,000 churches, schools, retreat centers, religious communities, funeral homes, and
- Communicate with customers and potential customers through Zoom phone, Zoom video, email, voicemail, and Zendesk, our online ticketing system that receives thousands of inquiries each month.
- Handle inquiries from potential customers and maintain ongoing communications in an effort to promote the ONE LICENSE services that would best cover their needs and onboard them as customers/License Holders.
- Collaborate with a small team within a broader parent-company environment, including interdepartmental communications and teamwork.
- Basic accounting responsibilities, such as processing checks, data entry, filing, processing credit card and wire transfer transactions.
- Basic customer mailings, including promotional mailers, statements, invoices, and overseas mail.
Qualifications:
- An Associate’s Degree or equivalent job experience.
- Must be a “self starter,” reliable, communicative, and dependable. Loyalty to the organization and willingness to make a long-term commitment is crucial.
- Must be willing to learn new skills in a short period of time and be willing to increase t current knowledge of copyright, sacred music, and licensing.
- Must be able to stay calm under pressure, exhibit patience with customers, and be willing to ask for help when needed. Humility and a willingness to learn are foundational elements when working on our team.
- Knowledge of a variety of computer/internet platforms, including Google Drive, Microsoft Office, Zoom, and Gmail is required. Experience with Zendesk, MailChimp, Basecamp, Canva, and Wordpress is a plus.
- Have a Bachelor’s Degree or equivalent job experience.
- Are bilingual in Spanish or French.
- Have experience in graphic design (specifically Canva), either personally or professionally.
- Can exhibit firsthand experience with music, sacred music a plus.
- Live in reasonable proximity to Chicago, Illinois.
- Have experience in a general customer service role, and have additional experience in a subject area, such as accounting, marketing, church music, or communications.
Benefits include:
- Flexible work hours. While preference will be given to Candidates in the Midwest/those with reasonable proximity to Chicago, time zone flexibility is also taken into consideration for candidates outside of the Chicago area.
- Both full- and part-time roles are available, allowing candidates to balance other commitments and responsibilities.
- Opportunity for completely remote work, if it is a good fit for the specific candidate at the discretion of the Associate General Manager.
- Opportunity for advancement within the company, including License Holder Support Specialist and other Specialist-level positions.
- Health insurance
- Dental and vision insurance options
- Prescription coverage
- A 401K Plan and a Profit-Sharing plan
- Earned paid vacation time and sick leave
- Employee Assistance Program (EAP), and more
- Full-time employees also qualify for paid holidays.
ONE LICENSE is an equal opportunity employer.
Location: Office locations in Chicago/Bedford Park and Oak Park, Illinois, with opportunity for completely remote work if it is a good fit for the Candidate.
Reports to: Associate General Manager, Dr. Katie M. Deaver.
Start date: Immediately, or at a date agreeable with the candidate and Associate General Manager.
To apply for this position, please submit a resume and cover letter to:
Katie M. Deaver, Ph.D., Associate General Manager
katied@onelicense.net
or to
jobs@giamusic.com
If your background and experience seem to indicate a good fit for our team, you can expect a confirmation reply, followed by a Zoom interview.
Reports to: Associate General Manager, Dr. Katie M. Deaver.
Start date: Immediately, or at a date agreeable with the candidate and Associate General Manager.
To apply for this position, please submit a resume and cover letter to:
Katie M. Deaver, Ph.D., Associate General Manager
katied@onelicense.net
or to
jobs@giamusic.com
If your background and experience seem to indicate a good fit for our team, you can expect a confirmation reply, followed by a Zoom interview.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.