Job description

Job Title: Loan Servicing Specialist 1

Location: Glen Allen, Virginia 23060

Monday - Friday: - 8:30 AM - 5:00 PM, 30 minute lunch

Position Description:

This position is primarily responsible for performing transactions in compliance with regulatory and bank policies and procedures, and in adherence to bank security policies and confidentiality of bank records and customer information. Performs specific loan operational tasks.

Position Accountabilities:

· Ability to work effectively with minimal supervision and be a team player

· Responsibilities to include but not limited to Loan Maintenance, code corrections and/or changes, reversals and reapplication of payments, year-end regulatory tax reporting, and quality control. (Transaction Processing)

· Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy

· Supports other teammates within the team

· Understanding assigned process and procedures as it relates to the job task

· Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures

· Ensure excellent service is provided to our internal partners and customers

· Identifies and resolves issues within assigned function

· Performs all other job duties as assigned

· Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.

· Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities

· Ensure daily production goals are met and maintains quality

· Participate on assigned projects

· Review and report applicable loans within Regulations for CRA and HMDA (Regulatory Team)

· Partner with Financial Accounting in the balancing of loan general ledgers accounts daily/monthly; provide support in researching of out-of-balance situations. (Balancing and Verification)

· Input and/or upload, verify and maintain loans on the Loan/Mortgage System.(Balancing and Verification - Loan Servicing)

· SBA Reporting/remittance (Balancing-Research )

· Process monthly VSI/GAP/EDR /DGU remittances (Balancing-Research -)

· Process participation payments/wires and SWAP loan transactions (Research Requests)

Position Qualifications:

Education & Experience

· High School diploma or equivalent required. Minimum 1 year of operations or related experience.

· Banking/accounting/finance experience preferred.

Knowledge & Skills:

· Experience with MS Office Suite

· High level of accuracy and great attention to detail

· Excellent customer service skills

· Excellent oral and written communication skills

· Detail oriented and quality focused

· Flexible, able to adapt to change

· Ability to prioritize tasks and meet deadlines.

Job Types: Full-time, Contract

Pay: $20.00 - $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Glen Allen, VA 23060: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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