Loan Servicing Specialist I, II (On-Site)
Job description
We offer beautiful surroundings and foster a positive work/life balance. Cal Coast is in tune to what's important to our valued employees. Our workplace Wellness Program provides opportunities for health, wellness and fun as does our Employee Activity Program. We boast of our employee friendly culture and our positive environment which supports recognition and rewards. Come be a part of our family!
If you share the same interests and passions and possess the right credentials, then read on to find out more:
JOB OBJECTIVE:
The Loan Servicing Specialist I position is responsible for servicing the consumer loan portfolio to include reviewing loan documents, processing incoming correspondence and providing routine support to members and other departments within the credit union. The Loan Servicing Specialist II - III positions possess a wider range of lending expertise including Consumer and Real Estate lending product knowledge. This includes working with external vendors that require proficient computer skills necessary to navigate within multiple websites, perfecting/releasing liens, and filing member payment protection claims. Qualified applicants should have excellent leadership, time management skills, ability to multi-task, perform analytical review of documents and/or reports to resolve complex issues, perform loan adjustments and complete requests.
- Provides support to 23 branches, MSC and several back office departments with questions on loan operations and lending procedures.
- Answers between 900 – 1000 department phone calls per month, responds to over 400 emails and faxes each month.
- Participates with and assists with working knowledge of key lending areas including Lending Procedures, Service Members Civil Relief Act, FCRA & TILA, Deceased Accounts, and Trusts.
- Responsible to have understanding in Information Security, Consumer Privacy, BSA, Elder Abuse, and Business Recovery processes.
- This position reports directly to the Supervisor, Loan Servicing. There are no direct reports to this position.
NATURE & SCOPE:
Loan Servicing Specialist I
- Process and distribute incoming mail and faxes from branch, MSC staff and members.
- Review return mail, validate for address correction, member contact when necessary.
- Insurance payoffs, process Letter of Guarantees for totaled or stolen vehicles.
- Deceased account review for deceased member loans.
- Routine filing of paper titles.
- Paid off Loan Report-process daily. Pull titles and release liens on paid loans for distribution to dealers, other financial institutions and members ensuring that all titles and paid contracts are mailed within 10 business days.
- Process checks including dealer payoffs, title company payoffs, refunds, loan payments, and payoffs from members.
- Prepare lien releases, prepare paid in full letters, process out of state transfers & registration requests.
- Follow up on DMV Unperfected Report to ensure CCCU lien position is recorded and perfected.
- Quality Control – check in vehicle loan packets, ensure presence of required documents, review documents for accuracy and request follow-up on corrections as needed
- Monitor Real Estate Closed Loan report, Record and Release Deed of Trust Reconveyance requests.
- Real Estate Loan Subordination processing.
- Payoffs - provide written payoffs to mortgage companies, financial institutions, dealers, and members as requested. Document incoming payoffs from title companies, financial institutions, dealers, and members.
- Respond to emails, respond to phone calls and complete other tasks as assigned.
MINIMUM WORK EXPERIENCE
- One (1) year of general clerical or administrative experience. Preferably in a financial institution or lending setting.
- 1-3 years previous lending or other applicable experience. Some familiarity with DMV, Insurance or Loan Protection Products.
EDUCATION, SKILLS, & ABILITIES:
The Eight Superpowers
1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
5. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
6. Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
7. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.
8. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.
- High School diploma or equivalent.
- Working knowledge of Microsoft Office Applications such as Excel, Word, PowerPoint and Outlook.
- Excellent analytical skills and ability to compute basic mathematical equations and ratios.
- Ability to interface with staff and members in a courteous and professional manner.
- Ability to multi-task and work under time constraints to meet project deadlines.
- Ability to operate standard business machines such as computer, printer, fax, and phones.
- Ability to tolerate periods of continuous sitting.
- Work is primarily performed within an enclosed office setting. Subject to standard background noise found in an office environment.
Note: Staff is expected to perform various tasks, projects and administrative duties as assigned.
Management reserves the right to assign or change duties and tasks to this position at their discretion.
California Coast Credit Union is an Equal Opportunity Employer.
Salary Range
Loan Servicing Specialist I
$33,904.00 (min) $41,526.576 (mid) $49,831.808 (max)
Loan Servicing Specialist II
$37,432.928 (min) $46,791.056 (mid) $56,149.184 (max)
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.