Loss Recovery Account Representative I - Collections
Full Time
Arlington, TX 76014
Posted
Job description
Overview:
The Loss Recovery Account Representative I will work both individually and as part of a team to maximize dollars per charged off account to positively impact net losses. This team member provides recovery efforts on charged-off accounts through various collection efforts and remedies. This employee has contact with customers, agents, and various internal departments.
Responsibilities:
JOB DUTIES
- Contact charged off accounts to request payments and/or collateral to bring the account to current status in a prompt, courteous and professional manner
- Negotiate best settlement arrangement possible and perform related internal processes
- Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines
- Utilize advanced skip tracing or collection techniques and other available resources for accounts where there has been difficulty establishing phone contact
- Monitor and provide feedback to less-experienced Account Reps to ensure maximum effectiveness and adherence to collection laws and procedures
- Provide mentoring and training as needed to team members to develop the utilization of all available resources to accomplish goals Assist in technical training of new hires
- Handle escalated calls and assist team members with resolution of difficult accounts when necessary
- Provide feedback to management on team member performance
- Perform other duties as assigned
- Conform with all company policies and procedures
Knowledge
- Ability to handle multiple tasks and deadlines
- Ability to maintain effective working relationships
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
- Ability to work in a fast paced environment
- Mathematical ability in relation to arranging payment plans and calculating past due accounts
- Ability to maintain confidentiality
- Knowledge of debt collection strategies and remedies for clearing accounts Ability to navigate through account servicing and debt collection systems
Skills
- Detail oriented
- Good oral and written communication skills
- Analytical and problem solving skills
- Accurate entry skills
- Demonstrated strong negotiation and escalation skills
Education
- High School Diploma or equivalent required
- Bachelor’s Degree preferred
Experience
- 0-2 years of collections experience or related field required
Working Conditions
- Normal office environment subject to stressful situations
- Harsh language from customers
- Fast-paced office environment
- Strong focus on providing quality service to internal and external customers
- Work additional hours based on production demands requiring mandatory overtime
- Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required
- Subject to daily service level requirements
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