About Spark Foundry:
Spark Foundry is a global media agency that exists to bring HEAT – Higher Engagement, Affinity, and Transactions – to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention, to care more about our clients’ brands, and to buy more products and services from them.

Balancing the nimble spirit of a startup with the powerhouse soul of Publicis Media, Spark Foundry delivers the best of both worlds to a client roster that spans some of the world’s best and most beloved brands and companies. We combine boutique-caliber insights and service with the buying clout and first-look access of a global leader, bringing the heat to challenger brands that want to act like giants, and to giant brands that want to act like challengers.

With a bottom-up culture that celebrates diversity and aims for all voices to be heard, Spark has become a magnet for the industry’s best talent, with one of the best retention rates in the industry. And by applying a whole-person approach to professional and personal development, Spark develops a workforce that is well prepared for today’s challenges, and also poised to create meaningful careers in the years to come.

Because we know that heat arises the intersection of complementary forces, our professionals come from myriad disciplines and backgrounds: data, analytics, and insights; content and creative production; communications and strategy, finance and marketing, and sociology, psychology, and other liberal arts disciplines.

Overview:
The Client Operations Manager collaborates closely with strategy and activation, finance, accounts payable and reconciliation staff to improve and streamline process, oversee, and manage internal/external financial and staffing, reporting along with system and tools access for team members.

Role Objectives:

Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:

Systems & Tools

• Knowledge and use of media software MediaOcean: Mbox/Prisma, and Global plans as well as internal tools Lion Box, Authorize, Google drive and Altair
• Day-to-day internal system/technology access authorization

Process

• Create or update processes for billing, reconciliation, time reporting, forecasting and trainings on updates
• Manage the monthly billing approval and client invoice submission
• Meet weekly with investment teams to ensure the proper recording and reconciliation of vendor invoices

• Prepare budget and forecast reports and distribute internally
• Monitor vendor payments and make requests for timely payments to key vendors and in response to vendor requests to ensure timely payment
• Monitor internal Authorize system to ensure month end compliance by all strategy teams
• Assist in cascading operational communications to the team and providing shared folder access to work products and key information
• Provide feedback for process improvement and lessons learned as related to assigned tasks
• Assist with the client team access to all relevant internal tools and email distributions
• Assist with collection of hours reporting and compiling of data
• Oversee Associate daily activity and career development

Onboarding

Support a Ways of Working compliance and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/account background, timesheet entry, IT hardware, etc.)

Accountability

Support Client Leadership and Operation teams in the compliance of client fiscal and system stewardship as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned. Support the strategy and activation teams with their compliance of processes established for client deliverables.

• 3+ years of related experience
• Experienced in designing and implementing new process
• Experienced Microsoft Excel and Google Sheets user, knowledgeable of pivot tables, v-lookups, and formulas relevant to budget and billing tracking
• General Media Methodology knowledge
• Billing experience, specifically in media, is a plus
• High detail and collaboration skills required; able to accurately track high volumes of data and manage timely status updates with multiple internal stakeholders
• Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)
• Consistently demonstrate a desire to learn through proactivity and initiative
• Solid written and communication skills
• Strong critical thinking and creative problem-solving skills
• Detail orientated with strong independent project management and time management skills
• Demonstrated ability to navigate technology platforms

All your information will be kept confidential according to EEO guidelines.

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