Position Title: Manager Food Safety and Quality

Position Type: Regular - Full-Time

Position Location: Burley

Requisition ID: 22581

Statement of Job

The Quality Manager ensures accurate implementation of and adherence to Quality specifications in the manufacturing operation. The role also serves as a functional lead and is instrumental in leading the Formula Recipe Management process. Position also assists in the effective management of the plant’s sanitation program, HACCP, recall program, external audits, and food safety compliance. Acts as liaison for all Technical, R&D, and Innovation interactions. Must work a flexible schedule to support Quality and food safety activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures accurate implementation and adherence to Quality policies and programs to ensure food safety and compliance with Company policies and Federal and State laws and guidelines.
• Serves as functional lead for process optimization using statistical data, including performing design of experiments on the production line and the development of functional process control models.
• Set Quality goals and objectives that compliment company policies and goals.
• Lead training efforts in the application of statistical methods in Design of Experiments (DOE) and Statistical Process Control (SPC).
• Assist in the development and execution of Quality training programs to ensure proper training of all Quality personnel.
• Direct activities of employees engaged in inspection and testing to ensure continuous control over materials, facilities, and products.
• Perform studies on measurement systems (MSA) to ensure proper calibration protocols are in place and actions are taken when calibration systems fail.
• Monitor products and processes for conformance to standards, ensure prompt and thorough investigation when product safety may be compromised and minimize the amount of nonstandard/held product.
• Manage held product with authority to disposition appropriately and record accordingly.
• Play an active role in the plant leadership team.
• Foster open communication with corresponding production personnel regarding QA results.
• Work with Technical Services and Plant Engineering on new/modified equipment and processes.
• Lend technical assistance as required to production personnel.
• Liaison between corporate R&D team and plant management to ensure efficient hand over of new product development, PSTs, and Product Optimization.
• Assist in the adaptation of new products and new process procedures to production routine.
• Lead BOP’s (Best Operating Practices) for safety, quality, cost and delivery on a regular basis.
• Collaborate with Safety, Health, and Quality staff to ensure manufacturing processes are safely designed, audited and operated in accordance with policies and procedures.
• Assist in initiation and implementation of the preparation of new or revised product specifications, process parameters, and procedures.
• Train sales personnel or customers regarding finished good specifications and preparation as requested.
• Ensure samples are collected and shipped in an accurate and timely manner when requested.
• Manage and perform McCain and customer product cuttings, including held product reviews, for management and plant personnel on a routine basis.
• Investigate customer and consumer complaints and communicate to Consumer Affairs the investigation results in a prompt, professional manner.
• Monitor suppliers and maintain COAs and COCs according to industry standards.
• Define/establish departmental overhead budget requirements and spend within the agreed limitations.
• Liaise with Sanitation personnel and assist where applicable in the setting of sanitation targets and objectives that compliment company policies and goals.
• Assist with the introduction of new processes or equipment.
• Directly supervise all Quality Assurance employees. Provide performance evaluations, training, coaching, discipline, recognition, and leadership as appropriate.
• Ensure that all employees consistently follow safety policies and practices, and promptly address safety issues.
• Maintain line of communication for escalation of quality incidents and provide governance and support for decisions even outside of traditional business hours..
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AUTHORITY:

• Hold product and disposition product
• Make operating decisions which are within budgetary constraints
• Hire, evaluate and discipline Food Safety and Quality employees (with HR guidance)
• Approve overtime
• All employees have the right to question or refuse a work related directive that is unsafe
• All employees are expected to take appropriate measures regarding employee, product, or equipment safety

EXTENDED TRAINING:

• Project Management
• Special coaching/mentoring
• Leadership Training
• Delegation

• Participation in the continuous improvement process is expected as a member of the leadership team at the facility. This includes taking an active role in process improvement initiatives, employee training and upgrading current skill base.

EDUCATION and/or EXPERIENCE

Education: Bachelor’s degree

Experience: Three to five years of experience in frozen food manufacturing operations and/or quality experience in food processing and an ability to coordinate technical knowledge with production activities. Proficient use of statistical methods including DOE and SPC required. Knowledge of root cause analysis tools to be used on mechanical, processing, quality, and food safety issues. Must have working knowledge of food safety and sanitation principles and practices, computer systems, and production processes and equipment used in the food industry. Prior experience in capital projects is an asset.

This job description covers the basic functions of the job and is not intended to provide a complete listing of daily tasks. Flexibility and improvement of job skills are essential to all positions at McCain Foods.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy

Job Family: Engineering & Technical
Division: NA Operations
Department: Burley Quality
Location(s): US - United States of America : Idaho : Burley

Company: McCain Foods USA, Inc.