Job description

*Please note that - This position is FULLY on-site at 3501 NW 24th Street, Miami, FL 33142. *

Role Purpose Statement

Leadership position at the CSC (Customer Service Center) level responsible for the administration and management of Human Resources policies and procedures and the Master National Agreement; ensures compliance with federal and state employment laws; handles employee relations issues for CSC employees.

Main Accountabilities

Business Strategy, Policies, and Tools

• Execute the implementation of the regional strategy in the area of responsibility
• Ensure compliance with the policies provided by region and Corporate

Human Resource Management

• Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC).
• Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures
• Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team.
• Responsible for supporting employees regarding employee relations issues.
• Oversee Department Budget including recruitment, training, uniform, and any department related expenses.
• Source, recruit, interview and select quality employees to staff various CSC positions.
• Deliver and manage CSC and company required training and development programs.
• Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.
• Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.

Leadership

• Ensure area of responsibility is properly organized, staffed and directed
• Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations

Knowledge, Skills and Experience

• Bachelor’s degree in business, human resources or related field preferred, or equivalent experience required
• In addition, five to seven years of Human Resource generalist experience in a supervisory or managerial role required
• Strong analytical, organizational and problem-solving skills
• Able to effectively communicate at all levels in the organization both oral and written
• Practical knowledge of federal and state employment laws and their applicability in the workplace.
• Team-oriented individual with strong leadership ability

PHR or SPHR preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Miami, FL 33142: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary requirements?

Experience:

• Human resources: 2 years (Required)

Language:

• Spanish (Required)

License/Certification:

• Professional In Human Resources (Preferred)

Work Location: In person

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