Manager, Proposals and Process Management

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

Principal Duties and Responsibilities:

• Analyzes RFP requirements and develops timeline to meet proposal requirements
• Identifies and assesses proposal issues and facilitates the escalation of issues and final approvals to Senior Management
• Collaborates and coordinates with internal contributors and subject matter experts to ensure content is complete, accurate, and professionally written
• Facilitates regular progress meetings with the proposal team, while ensuring adherence to the established schedule
• Ensures the final proposal satisfies all RFP requirements
• Maintains the ASO Catalog of Services
• Oversees final proposal document production (in print and/or electronic format), delivery, and delivery confirmation
• Identifies implementation and contractual requirements for winning proposals
• Champions the use of RFPIO as the central tool for approved content for all RFP work
• Oversees the maintenance and accuracy of the RFPIO platform including the proposal response function and content library
• Identifies and implements department policies and procedures
• Manages quality control across Sales Operations
• Oversees the collection and assessment of performance guarantee results and determines if further action is required to minimize risk
• Oversees network analysis function (provider disruption and geo-access)
• Manages relationships with vendors (e.g., HSA/HRA, print and fulfillment, RFP platform, miEdge)
• Participates in continuous improvement to find new ways to enhance the existing services
• Manages staff, defines team initiatives, and tracks success metrics
• Works within the department to assist in the development of department agendas and workplans, as necessary
• Contributes to cross-functional projects led by other departments, where appropriate
• Hold self and others accountable to meet commitments.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
• Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
• Other duties as assigned with or without accommodation.

Qualifications:

Skills/Abilities/Competencies:

• Deep knowledge of health insurance
• Proven ability in planning, producing, and delivering compliant proposals
• Process and project management skills
• Demonstrate Mass General Brigham Health Plan's core brand principles of always listening, challenging conventions, and providing value.
• Bring fresh ideas forward by listening to and working with employees and the people we serve.
• Respect the talent and unique contributions of every individual and treat all people in a fair and equitable manner.
• Strong, demonstrated track record of an ability to execute on time, on budget, and on scope.
• Strong aptitude for technology-based solutions.
• Ability to inject energy, when and where it’s needed.
• Current in healthcare trends.
• Demonstrated forward, visionary thinking; ability to see “what is” and envision “what could be.”
• Ability to develop, introduce, defend, and gain support for new ideas and approaches.
• Excellent leadership skills and leadership track record.
• Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills. Strong verbal, active listening and written communication skills required.
• Ability to view the long-range trends and cycles of the business and industry and see the “big picture.”
• Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.
• Ability to challenge the status quo and drive innovative thinking and the capability to successfully implement strategy.
• Excellent interpersonal skills, including the ability to influence others at all levels of an organization.
• Strong EQ; exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.
• Unquestionable integrity.

Working Conditions:

• Work outside of normal business hours as required to complete proposals, projects, and reports by deadlines
• Work is normally performed in a typical remote office work environment
• Required to work onsite as needed

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.