Description

JOB TITLE: Manager, Quality Assurance
SALARY RANGE: Min.: $69,931 Mid: $87,413.50 Max: $104,896
HAY POINTS: 451
DEPT/DIV: Occupational Health Services
SUPERVISOR: Director, Medical Management & Operations
LOCATION: 180 Livingston Street Brooklyn, NY 11201
HOURS OF WORK: 9:00 am - 5:30 pm (7 1/2 hours/day)
DEADLINE: August 16, 2022

In compliance with OSHA, DOT, FTA and FRA regulations, the manager will conduct internal control tests, gap analysis, process reviews, process improvements and assist with Federal, State and company-wide audits. Specifically, the manager will oversee the review of medical standards and regulatory compliance for all MTA-wide compliance testing performed across all medical facilities; ensuring compliance for safety-sensitive positions and the integrity of medical records data collected and stored in the OHS database (“Cority”).

The Manager, Quality Assurance will identify opportunities for process improvement and corrective action and will assess the implementation and impact of process changes. In addition, he/she will perform internal control audits for the MTA and compile internal control reports on the monthly activities across the medical assessment centers for New York City Transit, Long Island Rail Road and Metro North Railroad. As needed, the manager will work in coordination with Corporate Compliance Risk Management.

Select, develop and motivate personnel within the department and identify career development opportunities. Provide prompt and effective coaching and counseling. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

Following the guidelines in the OHS Vulnerability Assessment Matrix, and in compliance with New York State and Occupational Safety and Health Administration (OSHA) regulations, conducts internal control reviews and generates internal controls to ensure optimal performance, proper documentation and records maintenance.

Ensures the accuracy and integrity of Cority, the OHS electronic medical records system, through periodic data checks that include periodic review of samples of records, clinic observations, and reporting. Reviewing and creating reports for the following Annual Drug & Alcohol Testing, Annual Clinical Tests, and Annual Medical Clinic Visits.

Works closely with the clinical staff to ensure the proper use and management of Cority to maximize efficiency and data usability.

Advises management on ways to improve operations, drafts new standards and procedures to ensure standardized services across all the medical facilities, and participates in the development of new compliance standards when implementing new programs.

Other duties as assigned.

• 
  Excellent communication and interpersonal skills.

• Excellent organizational and presentation skills.

• Demonstrated ability to work with all levels within a given organization.

• Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.

• Demonstrated ability to work in a high profile, high pressure environment effectively.

• Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.

• Demonstrated analytical capabilities and quantitative skills

• Must be detail oriented

• Must possess excellent interpersonal and writing skills.

• Must have intermediate to advanced proficiency with Microsoft Word, Excel, Access, or other similar applications.

• May need to work outside of normal work hours (i.e. evenings and weekends).

• Travel may be required to other MTA locations or other external sites.

• 
  Bachelor’s degree in Occupational Health or related health field. An equivalent combination of years of experience and education may be considered in lieu of a degree.

• A minimum of five years’ experience in Occupational Health Standards, Auditing, or related field.

• Must be familiar with the Medical Assessment Centers’ processes and systems, and Occupational Health standards or a similar organization.

• Must possess knowledge of the fundamentals of audit processes.

• Must have three years supervisory and/or leadership experience to effectively direct a staff of non-represented and/or represented employees in implementing the short and long-term goals and direction for the area of responsibility.

Preferred:

• Master’s degree in a related field.

• Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.

• Familiarity with the MTA’s policies and procedures.

• Familiarity with the MTA’s collective bargaining procedures.

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $108,268(this figure is subject to change) per year or if the position is designated as a policy maker.

Qualified employees can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page.

For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs Online" guide under the Recruiting section of the page.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.