The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG is backed by top-tier private equity firms and provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

POSITION-SPECIFIC JOB RESPONSIBILITIES

• Manage team for Data verification processing who handle mail operations, predet authorization entry, check reconciliation with remittance advice, depositing, and scanning/OCR (Optical character recognition)

• Manage EDI (Electronic Data Interchange) enrollment team that partner with insurance companies that participate with electronic data files for EFT payments and ERA (electronic remittance advice)

• Analyze opportunities for improvements within reconciliation application for OCR process

• Ensure processes are in place for balancing ICL (Image cash letter) and EDI files daily/weekly to reduce gaps

• Implement appropriate strategies for motivating team members to enhance processes.

• Evaluates and provides updates to direct reports progress; works collaboratively with direct reports to identify and implement solutions to individual and team performance when necessary.

• Partners with PSC teams to resolve issues related to Reconciliation and EDI processing.

• Other tasks as assigned.

ESSENTIAL RESPONSIBILITIES

• Specializes in performing tasks and assignments related to the functional area’s delivery of service, quality and or productivity.

• Can be a point of contact for internal and external customer inquiries.

• Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting.

• Plans, organizes and executes tasks and activities with urgency and in accordance with delegated assignments.

• Responds to and resolves issues related to position and seeks guidance for non-routine inquiries.

• Informs leadership of trends and escalating concerns related to tasks and assignments.

• Meet position related productivity and quality standards.

REQUIREMENTS/QUALIFICATIONS

• Education Level: Associates Degree or Healthcare Certification Preferred

• Job Related/Industry Experience: 5 years or more

• Leadership experience preferred.

• Self-motivated individual with leadership qualities and strong attention to detail.

• Excellent problem solving/analysis collaboration

• Excellent verbal and written communication skills.

• Excellent organizational and time management skills.