Administrative Duties

1. Perform administrative front desk duties with the highest level of customer service, including but not limited to answering phones, scheduling appointments, greeting patients and families, checking patients in and out for services, collecting copayments, and ensuring proper referrals and authorizations/financial clearance is in place for scheduled services. Collect and verify accurate information from patients, prioritizing and communicating to clinical staff as needed.

2. At end of visit, ensure proper follow-up services are scheduled and check out. Help provide patients with any post-appointment information or instructions requested by the physician and services team.

3. Obtain or prepare medical records in advance; ensure that all documents, including internal and external records are in order and entered into electronic patient record in a timely fashion.

4. Help triage incoming questions from patients via phone, fax, and patient gateway; seek guidance from provider, clinical staff or practice manager as appropriate. This includes daily monitoring of incoming messages in the electronic medical record system; timely response is expected. Also assist with sending communications out to referring providers and patients as necessary.

5. Provide support to other colleagues in the office; help to cover and fill in as needed if other staff members are out of office, per instruction from Practice Manager.

6. Monitors levels of administrative supplies at front desk and alerts Manager if orders need to be placed.

7. Close out copayment collection/cash drawer at end of day, per office protocol.

8. Maintain patient confidentiality at all times, by phone, in discussion and by electronic distribution of information.

9. Perform other projects as assigned by Manager or physicians.

Clinic Duties

1. Cleans and sterilizes equipment, instruments, including scopes and documents on daily log sheets per MEEI policy and standards.

2. Manage inventory for clinical supplies and medications.

3. Set up and clean exam and procedure rooms according to infection control standards.

4. Insures that equipment is working properly and notifies appropriate personal when a problem is identified.

5. Bring patients back to exam room, take vitals and patient history, document allergies, complete medication reconciliation, and ensure all information is properly documented in electronic medical record.

6. Support in-office procedures in exam room per physician request.

7. Performs all other duties required to assist in and/or insure the delivery of complete otolaryngology care and processing of patients.

8.Provide support to other colleagues in the office; help to cover and fill in as needed if other staff members are out of the office, per instruction from Practice Manager.

9. Maintain patient confidentiality at all times, by phone, in discussion and by electronic distribution of information.

10. Perform other projects as assigned by Manager or Physicians.