Job description

Position Title: Medical Assistant
Department: Free Clinics
Location: Stamford Free Clinic

Key Relationships: Reports to: Clinic Director

Assignment Type: Full-time
Compensation: Our compensation philosophy is grounded in being competitive, equitable, and transparent.

Competitive: The salary range for this position is $ 48,048 to $61,152

Equitable:  We avoid negotiation within the ranges to create equity across our team, because we know that salary negotiations lead to poorer outcomes for individuals from non-dominant groups and underrepresented communities.

Transparent: We construct our salaries in such a way that staff can move through the range as they grow within their level. As such, most candidates will start at the midpoint of the range with a few above or below the midpoint based on specific skill sets and experiences.

Benefits:
We offer a comprehensive and highly competitive set of benefits. In the US, these include: a generous paid time off package of vacation, personal time, and sick time, approximately 15 holidays per year (in addition to a winter break holiday), medical insurance starting at $55 per month, dental insurance starting at $0 per month, vision insurance starting at $9 per month, a 401k retirement savings plans with 6% matching, disability & life insurance, paid parental leave, and access to an employee assistance program.

About Americares Free Clinics:
The mission of the Americares Free Clinics is to provide quality health care to low-income, uninsured patients in a setting where all individuals are treated with dignity and respect. Americares opened its first clinic in 1994 to expand access to care for the working poor. Over the years, our program has grown to become the largest free clinic network in the state with four locations serving 2,000 patients annually. Today, our clinics in Bridgeport, Danbury, Norwalk and Stamford are the primary source of free medical care for the uninsured in Fairfield County.

About the position:
The Medical Assistant will provide basic supportive primary health care services and will provide clerical support and interpreter services as needed. The MA will work under the direct supervision of the clinic director and assistant director. The MA will utilize Athena, our electronic medical record.

Key Outcomes:

In the first 90 days…
Verbalize understanding of the free clinic model.
Complete Learning Modules for Athena
Learn procedures and perform patient vitals/history and prep patient for visit.
Thoroughly and accurately document both new patient intake and returning patient visit.
Learn procedure to collect lab specimens, properly perform skill and follow QA guidelines
Scheduling patient appointments for onsite care and offsite referrals.Assist front desk as needed.
Learn proper phone etiquette, answer phones, make reminder calls and identify need for nursing intervention.
Shadow experienced interpreter to learn how to properly interpret.
Review and verbalize understanding of safety plan for clinics.
Begin training on Retina Vue screening device

In the first 6 months…
Able to interpret skillfully and demonstrate proper patient interpretation skills.
Demonstrate proper PPE, standard precautions and infection control procedures.
Demonstrate proper Point Of Care (POC) and EKG procedures.
Demonstrates ability to explain procedures to patients.
Proficient with EHR; able to update patient records for patient intake and check-in procedures.
Demonstrates understanding of proper resource utilization, knowledge of when a nurse or provider needs to be involved.
Demonstrates skill with consistent Retina Vue eye screening camera shots
Independently teach patients how to use glucometer, home blood pressure monitoring equipment and train for other medical procedures such as FIT test
Assist with clinic preparedness including inventory/stock levels and retrieving test results for chart prep

In the first year…
Demonstrates proficiency in entire process for prepping a patient for their visit, including vital signs, Athena check-in, POC, EKG.
Able to confidently assist and support the provider during the visit.
Mastery of EHR and able to document and update patient charts.
Proficient in daily clinic workflows/procedures.
Demonstrates proficiency in testing patients’ eyes with Retina Vue device.
As part of medical team, participate in flow improvements and adapt to change as needed

Duties and Responsibilities:
CLINICAL
Preparing Patients for Examinations
Assist in obtaining medical/social history.
Assisting the Provider During Examinations
Explaining Medical Procedures to Patients
Collect Laboratory Specimens
Taking electrocardiograms
Refer patients to RN when medical advice/decisions needed.
Acknowledge that AFC maintains a policy and procedure manual at all locations and agree to follow the policies and procedures set forth within the manual.

ADMINISTRATIVE
Answering phone calls, making patient reminder call
Maintaining Patient Medical Records
Updating Patient Files
Scheduling onsite visits, Medical Tests, off site visits
Support patient care coordination team
Assist with other tasks as needed.

INTERPRETER
Participate in orientation/evaluation by shadowing an experienced interpreter until bilingual fluency has been determined and basic skills required imparted.
Accurately interpret conversations between health care provider and non-English-speaking patients following recommended guidelines.
Maintain patient confidentiality.
Inform clinic director of any concerns regarding patient treatment and volunteer interactions.

Key Requirements and Competencies:

US work authorization required.
Completion of an accredited Medical Assistant program and some experience working with adults with medical problems
Bilingual English/Spanish or English/Portuguese
Strong clinical skills
Proven ability to work compassionately in a fast-paced medical environment with a vulnerable patient population.
Strong organizational skills; attention to detail
Excellent interpersonal skills and strong communications skills, both written and verbal.
Ability to work independently and as a part of a team.
Team orientation; balanced focus on personal accountability and team goals
High energy; even keeled temperament.

As a global health organization, we are committed to ensuring a safe environment for our staff, partners, and visitors.  All Americares staff and visitors who are on-site at any of our locations or will be traveling for work are required to be fully vaccinated (which includes a booster, when eligible) against COVID-19 unless an exemption required by law is applicable.

Americares is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender expression, pregnancy or pregnancy-related condition, age, national origin, ancestry, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by law.

To request a disability accommodation to participate in the job application or interview process, please contact us at talentcenter@americares.org.

Job Type: Full-time

Pay: $48,048.00 - $61,152.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday
• No weekends

Work setting:

• Clinic
• In-person

Ability to commute/relocate:

• Stamford, CT 06902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 2 years (Preferred)
• Vital signs: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Required)

Work Location: One location

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