Job description

Job description

Work with the Dream Team at Reflex!

Reflex is a medical clinic providing non-surgical treatments for knee pain.  We are seeking someone with exceptional communication skills to join our growing team. This is a hybrid position that includes answering phones, scheduling patient appointments, fostering relationships with patients, and administrative duties such as tracking leads, creating patient retention reports, and managing our referral program. Experience in sales, marketing and/or customer service is preferred.

There is ample opportunity for continued growth within the company for individuals who have a strong work ethic, demonstrate initiative, and deliver high-quality work.

Job Duties and Responsibilities:

• Answering phones
• Building personal relationships with patients
• Scheduling patient appointments
• Managing voicemails
• Managing website inquires and leads
• Tracking Leads for our marketing campaigns
• Creating patient retention reports
• Notifying providers regarding appointment times and schedule
• Managing schedule efficiency
• Managing our referral program
• Managing word of mouth campaigns and special promotions
• All other duties assigned by management

Skills We are Looking For:

• An "A player” — someone who goes above and beyond what is expected
• Outgoing personality with excellent customer service skills
• Someone who is enthusiastic and passionate about helping people lead more active and fulfilling lives
• Someone with two or more years of sales, marketing, or customer service experience
• Ability to handle difficult situations and remain calm under pressure.
• Goal-Oriented and Takes Initiative
• Highly Organized
• Excellent phone etiquette
• Excellent attention to detail
• Ability to work independently
• Excellent verbal and written communication skills
• Hard work ethic
• Being a team player, supporting colleagues through teamwork

Preferred Education & Experience (but not necessary to apply)

• Bachelor’s Degree
• Intermediate knowledge of MS Office, Word and Excel
• 2-3 years of work experience is preferred, especially in customer service

We are seeking an individual that is committed to upholding our core values:

• Impressive Quality
• Patient Success
• Personal Touch
• Employee Collaboration

You can learn more about Reflex, our team, and what we do on our website: ReflexKnees.com

Thank you for your interest in this position.

HOW TO APPLY: Please submit a RESUME

Job Type: Full-time

Pay: $17-20 per hour

Job Type: Full-time

Pay: $17.75 - $21.30 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Orthopedics

Schedule:

• 8 hour shift

COVID-19 considerations:
Face masks are required to be worn while caring for patients in the clinic.

Ability to commute/relocate:

• Tigard, OR 97223: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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