Medical Office Specialist - Plastic Surgery
Full Time
Edinburg, TX 78539
Posted
Job description
POSITION SUMMARY:
The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.
POSITION EDUCATION/QUALIFICATIONS:
JOB KNOWLEDGE/EXPERIENCE¬:
The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.
POSITION EDUCATION/QUALIFICATIONS:
- High School/GED required
- Excellent customer service skills
- Computer skills required with knowledge of Microsoft Office suite
- Good written and verbal communication skills required
- Bilingual – English/Spanish, required
JOB KNOWLEDGE/EXPERIENCE¬:
- Minimum of one (2) years receptionist experience required, in a physician office, preferred
- Previous experience in a high volume medical office setting is preferred
- Medical terminology experience/education, preferred
- Heavy call volume experience preferred
- Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients, physicians and clients at all times when representing the practice, providing excellent customer service
- Respect and maintain privacy and dignity of patients; assure confidentiality at all times
- Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
- Ability to take accurate and understandable messages and route them to the appropriate party as necessary
- Make appointments for new and established patients
- Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
- File faxed/scanned information in charts for review by provider, if needed
- Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
- Using Lobby software to track patient throughput while at the clinic
- Communicating with patients and providers
- Scheduling, canceling, and rescheduling patient appointments
- Reminding patients of upcoming appointments and tracking missed appointments
- Forwarding telephone calls appropriately and following up on return calls
- Insurance verification and verification of patient demographics
- Retrieving and filing of medical records and delivering to appropriate providers as needed
- Statistical reporting for Manager as needed
- Other copying, filing, scanning and faxing duties
- Collecting co-pays and cash from patients, getting authorization on credit cards
- Entering charges, payments, and daily balancing, as needed
- Preparing deposit as needed
- Prepare and scan packets needed for billing company as needed
- Inventory and supply ordering for front desk area as needed
- Other duties as assigned
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.