Job description

Job Title

Medical Receptionist

Job Summary

• This position requires an organized and customer service oriented individual to greet patients, capture patient demographic information and to maintain a neat and orderly front desk appearance. This individual reports directly to Front Desk Supervisor and or Practice Manage r.

General Accountabilities

• Sets up front desk, turns over phones and retrieves messages from service.
• Answers and properly routes all incoming telephone calls, messaging patients as needed through text.
• Directs messages to appropriate physicians and staff according to protocol.
• Forwards new patient calls to individual physician’s coordinator after entering patient demographics.
• Greets patients and gathers and/or verifies all patient demographic and insurance information, according to office policy.
• Verifies referral sources are noted, obtains all necessary patient signatures for filing of claims and release of information.
• Enters all patient data into computer, scanning ID and insurance. Verifying insurance if necessary.
• Ensure patient all information to complete forms and history on portal.
• Secures payment from patients for office visits, co-payments, and any prior balances.
• Posts charges from EMNs that have been coded.
• Schedules follow-up appointments for patients.
• Confirm all patient appointments two days in advance.
• Versed and knowledgeable on all services offered.
• Full understanding of patient reward programs, ability to educate patients and manage accounts appropriately.
• Controls patient flow by proper booking, checking in and out.
• Ensures that reception area is organized, neat and ready for patients.
• Maintains general cleanliness of lobby area.
• Maintains sufficient supply of all office forms and supplies.
• Scan and attach old charts into EMR.
• Sorts and distributes incoming mail.
• Distributes incoming faxes.
• Sorts incoming reports and directs to appropriate physician.
• Copies medical records and verifies completion of release authorization forms.
• Maintains copier, printer, and postage area, ensuring adequate supply of paper, toner, and postage at all times.
• All other duties assigned.

Job Qualifications

• Experience: 2-5 years of related experience; or the equivalent combination of education and experience

Skills

• Excellent verbal and written communication
• Superior Customer Service
• Active listening
• Critical thinking
• Social perceptiveness
• Time management

*The company reserves the right to add or change duties at any time*

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid jury duty
• Paid sick time
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Ambulatory surgery center
• Med spa
• Outpatient
• Private practice

Medical specialties:

• Plastic Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Florham Park, NJ 07932: Reliably commute or planning to relocate before starting work (Required)

Experience:

• medical receptionist: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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