Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated. Your vaccine status will be verified upon acceptance of a contingent job offer. Please note, medical or religious accommodation may be available once an offer of employment is made.

• Provide strategic direction and oversees the day-to-day operations of the Medical Eligibility Determination Services (MEDS) section, a team of over 175 FTEs.
• Directs and controls the activities of in-person, facility-based team members statewide through effective deployment of staff resources and shifting priorities of a rapidly changing workload.
• Establishes organizational goals and objectives for administration of Medicaid program policy and procedures; reviews and evaluates programs, procedures, policies, and operational methods to assure coordinated implementation of programs: revises procedures and methods as needed to achieve optimum effectiveness.
• Serve as the Agency’s highest level technical expert/authority regarding the Medicaid eligibility Modified Adjusted Gross Income (MAGI) methodology as required by the Affordable Care Act. Provides leadership for operation of this program in the Agency and across the HHS Coalition.
• This position is directly responsible to make continual decisions related to the implementation of new policies and processes that represent entirely new operations.
• Directly responsible for implementing changes in federal and state program requirements, new programs and policies. Implementation of new eligibility policy is reviewed by this position and taken to the Division Director for final approval.
• Participates on committees and work groups and makes recommendations in the formulation of statewide medical assistance policy and procedures.
• The position requires the continuous administration of professional, technical, and supervisory staff engaged in complex eligibility work that affects approximately 1.9 million children, pregnant women, and adults residing in Washington state.
• This is a critical position serving on the Agency's Continuity of Operations Plan (COOP) council establishing a system for developing, adopting, maintaining, distributing operational plans, and ensuring the agency continued performance during disaster and agency closure situations.

• A Bachelor’s degree in health care administration, public health, public administration, social services, business administration, or related field.
• Equivalent education and/or experience (government operations, policy, or business management) is acceptable to meet this requirement. One year experience equals one year education.

• Five (5) years of supervisory or management experience working with clients and providers in social services, health medical environment, and/or state health insurance programs
• Experience with strategic short and long-range planning, decision making, leadership and mentoring to maximize program needs with limited resources.
• Applied knowledge of the Washington State personnel policies and labor relations, including experience in the direction of technical staff and highly skilled professionals.
• Experience sponsoring and/or leading workgroups and work teams to achieve high quality results.
• Experience delegating and monitoring plans and activities of professional supervisory and program management staff.
• Familiarity with legal context of policy such as RCW, WAC, and federal statutes and regulations related to Medicaid and Medicare.

• Communication: speaks and writes clearly and concisely; listens effectively; adapts communication to diverse audiences. Demonstrates understanding of advanced management principles. Understands and clearly communicates complex policy.
• Decision-making: promotes problem solving and advises management of alternative solutions for budget related issues. Engages others in constructive decision-making process.
• Interpersonal skills: Interacts well with others; ability to develop and maintain positive working relationships with internal partners at HCA and external partners. Works cooperatively and effectively with staff and peers.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is available for customers and continues to always maintain a pleasant and professional image.

• Knowledge of Health Care Authority programs, direct client services and managed care delivery systems; federal Medicaid policy; and personnel policy.
• Lean Six Sigma Green Belt certification.

• Dependability: Reports to work as scheduled on time and ready to work.
• Adaptability and Flexibility: Ability to adapt to changing business needs, conditions, and work assignments.
• Organization: Ability to organize and prioritize multiple activities and responsibilities and escalate as necessary to ensure mission is being met.
• Business Alignment: Aligns the direction, products, services, and performance of a business line with the rest of the agency.
• Coaching and mentoring: Enable direct report staff to grow and succeed through feedback, instruction, and encouragement.
• Leadership: Promotes organizational mission, vision, and goals and demonstrates the way to achieve them.
• Fiscal Accountability: Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions.

• 
  A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume
• Three professional references

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• Tuition reimbursement
• And free parking!