Job description

DO YOU ENJOY ENGAGING WITH OTHERS? The West End YMCA in Willoughby is hiring a full time Member Experience Coordinator.

Hours: 40 Hours Per Week; some evenings and weekends may be required.

Starting Rate: $15 per hour

Benefits: Excellent healthcare package, life insurance, 8% retirement (upon completion of specific requirements), paid vacation, free family membership, optional dental, and other benefits as listed in the personnel policy

This is a full-time, non-exempt position. Applications are being accepted until the position is filled. The YMCA is an Equal Opportunity Employer.

Requirements:

• Drive membership engagement & retention process for the branch. Conduct interviews and tours for prospective members.
• Administer member on-boarding programs, engagement challenges, activities, and events.
• Maintain understanding of current branch programs. Connect member’s interests to healthy living orientations and available programs. Attend programming with members as needed.
• Promote program enrollment and connections with existing and potential members.
• Coordinate member appreciation events.
• Perform member exit surveys as needed.
• Train staff on system usage, implement best practices, and update staff on system upgrades.
• Collaborate with Member Engagement Director to ensure quality service delivery to all members and guests.
• Assist in the development of marketing and communication to branch members and staff under the direction of the Director of Marketing & Communications and Member Engagement Director. This includes monthly newsletters, email communication, and flyers etc.
• Work with Member Engagement Director to train, develop and direct personnel and volunteers as needed. Assists with developing strategies to motivate staff and achieve goals.

QUALIFICATIONS:

• High School graduate or equivalent; one year or more of college preferred.
• One to two years of sales and/or customer service experience required.
• One to two years of group exercise/ fitness instruction experience preferred.
• Ability to relate effectively to diverse groups of people from all segments of the community.
• Proficient in all standard business software.
• Excellent oral and written communication skills.

PHYSICAL DEMANDS:

• Light work. Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
• The worker may be subject to noise.
• Occasionally subject to environmental conditions and unstable surfaces. Activities occur mostly inside.
• Ability to: stand, sitting, stooping, kneeling, and crouching occasionally during the work shift; use hands and fingers for fine motor skills occasionally; walking on a variety of uneven surfaces and climbing stairs occasionally; receive detailed information through sound as well as express through spoken word; read and interpret instructions, procedures, manuals, and other documents.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Gym membership
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance
• Wellness program

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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