Job Summary:

Administers the Elders General Welfare Assistance Retirement programs, Tribal Supplemental Security Income and Disability programs, Medicare Part B reimbursement program. Provides data collection, record and information management, and support services for the Member Services program. Maintains compliance with Tribal Ordinances.

Essential Functions:

• Responsible for the coordination and Administration of the Elder's General Welfare Assistance Retirement programs to ensure proper enrollment upon Elder eligibility.
• Recommends and assists with the development of the Elders General Welfare Assistance Retirement program rules and regulations.
• Makes distribution arrangements for all programs to confirm either direct deposit or check.
• Conducts Elders General Welfare Assistance Retirement Pension program monthly audits of enrollment list and distributions.
• Responsible for the coordination and Administration of the Tribal Supplemental Security Income and Disability program.
• Responsible for the coordination and Administering of the Medicare Part B reimbursement program.
• Assists in the management of claims resolution, including assisting in the delivery and compliance of the Tribal Elder and Non Elder SSI/Disability programs.
• Conducts the verification of eligibility with the Social Security Administrations (SSA).
• Communicates with disabled tribal members on questions related to program i.e. eligibility, SSA documentation, and SSA agency determination and dispute resolution.
• Coordinates with accounting personnel to ensure proper monetary distribution for all benefit programs.
• Conducts monthly audits of Tribal elder, non-elder, SSI/Disability, Veterans list, and distributions.
• Creates financial spreadsheets necessary for Member Services program monthly payment processing; final approval by Department Manager.
• Answers questions regarding Member services program policy and program ordinance interpretation.
• Works toward the development of new procedures at the direction of the program Manager Generates reports and queries for Member services program as needed by manager.
• Issues Tribal I.D. cards as appropriate.
• Maintains client confidentiality.
• Accurately enters confidential data into the Tribe's database.
• Reviews existing hard files, documents and database information, transferring selected information into the Tribe's database system.
• Develops, reports from query findings (e.g., sex, age, geographic location, birth, and death rates, genealogy tracking, family trees, etc.)
• Monitors record changes to ensure procedures are followed and scheduling requirements are met in a timely manner (cross-referencing data, internal integrity processes).
• Gathers information necessary to initiate/provide services and/or records.
• Creates standard reports utilizing the divisions' database management software program.
• Reviews data being entered against existing database and hard files for accuracy.
• Maintains, verifies, authorizes, coordinates and reports on the Tribe's Burial Fund.
• Performs a variety of other duties as assigned by supervisor.

Education, Experience, and Licenses:

• Associates degree and two (2) years of related experience in a vital statistics, records management or directly related experience
• OR equivalent combination of education, training and experience.

Driving Requirements:

• This position may require driving.

Qualifications, Registrations, and Certifications:

• Tribal Enrollment experience preferred.
• Works with angry or disgruntled clients in a cooperative and effective manner.
• Knowledge of, or ability to quickly learn, Tribal Member Enrollment policy and procedures. Must be willing to be on a training plan to develop expertise in this area.
• Requires knowledge of accounting principles and practices.
• Knowledge of State and Federal SSI/Disability program requirements.
• Must have the ability to work with angry or disgruntled clients in a cooperative and effective manner.
• Must have the ability to use computer application software packages to include; spreadsheets, databases and word processing applications; Microsoft Office products preferred
• Must be able to operate a multi-line telephone system with a high volume of incoming calls.
• Must be able to work under pressure and handle sensitive clients/situations, and refer them to appropriate staff members for resolution.
• Must be able to operate a variety of general office equipment, which may include, but is not limited to calculator, fax machine, scanner, and copy machine.
• Knowledge of and sensitivity to Native American culture required.

Environmental Factors and Conditions/Physical Requirements:

• Continually requires the ability to express or receive detailed information or important instructions through oral communication.
• Continually requires working with fingers rather than the whole hand or arm. Requires repetitive movement of wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally.
• Occasionally requires lifting of up to 40 pounds.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
• This position is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.
• May be called upon to serve as a Disaster Reservist during emergencies.
• Local travel is occasionally required. Travel outside of the state is infrequently required.

Background Check:

• Candidates for this position will be subject to criminal and character background checks and may be subject to fingerprinting.