Job description

Competitive pay with Monthly Bonus Opportunities
iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve.
Position Overview:
Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness and recovery. Must have high energy and be ready to tend to guests immediately upon arrival. The Wellness Specialist and Membership Consultant is directly responsible for helping guests achieve their lifestyle goals with exceptional guest service, ability to create packages and memberships to meet the guests needs, and attend community events. The Wellness Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center.
The Wellness Specialist should be action oriented, customer service driven, ambitious, cultural fit, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager, and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision.
Qualifications:

• Ability to work a minimum of 15-40 hours per week, with evening and weekend availability
• Ability to work in a dynamic upscale organization.
• Exceptional time management skills, good judgment, and the ability to manage guest expectations.
• Strong guest service skills, motivated and respectful, with a demonstrable ability to be coached by management.
• Well-developed interpersonal skills to communicate effectively with peers, managers, and guests.
• Understanding of sales goals and operations processes.
• Computer knowledge including, but not limited to, point-of-sale system, Microsoft office, Mac OS, and scheduling systems.
• Ability to book, reschedule, and cancel reservations utilizing our POS system.
• Ability to maintain high standards of cleanliness including laundry throughout your shift.
• Ability to pass a number of iCRYO service exams following your initial training.

Sales commission and monthly bonus opportunities for high performance.

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Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

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