Purpose of Classification:

This classification leads, plans, and designs local and wide Area Network (LAN/WAN) systems to provide centralized technical and network support to assigned department and/or systems.

Essential Duties and Responsibilities:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers, assists with complex/problem situations, and provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment; assists with supervision of co-workers by reporting employee problems and providing input on disciplinary action and employee performance evaluations.
• Conducts network administration for City computer systems, networks, telephony systems and peripherals; manages and configures servers to maintain updates; backs up and monitors event logs; analyzes event logs and identifies potential problems; checks and maintains connectivity; upgrades servers; adds/deletes computers to/from network; manages user and email accounts and passwords; monitors network settings, network software, and drivers; maintains SQL databases and a variety of software.
• Designs, develops, configures, maintains, repairs, and/or installs computer, network, telephone and related equipment; ensures compliance with applicable policies, procedures, and rules; conducts site survey and workflow analysis to better utilize departmental resources; works with users to plan appropriate locations for computer, network, and telephone equipment; determines facility modifications necessary to appropriately locate equipment; prepares user site plans for installations; submits requests for necessary facility modifications such as cable routing, electrical outlets, cooling, and special requirements.
• Maintains security of network and computer systems; assigns IP addresses, telephone numbers and voicemail boxes to devices connected to the network; performs routine security audits of the network and firewall; develops solutions for security breaches; configures authentication, authorization and directory services.
• Manages and configures switches, routers, wireless, firewalls, and other network equipment: ensures network infrastructure is operational and functional; monitors network resources and performs routine audits; applies system updates, patches and changes; manages switch ports; configures switches and wireless access points; configures firewalls; and maintains VPN and port access.
• Supports development and implementation of new technology; researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology strategies; evaluates departmental information systems and communications requests; works with vendors to implement new, and upgrade existing, technology.
• Provides technical support and training to system users regarding operation of hardware and software, telephone and peripheral equipment, procedures, problems, and related issues: troubleshoots end-user problems; resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers network applications; utilizes diagnostic tools and other resources as appropriate.
• Runs a variety of reports from system programs to include status reports on systems projects, as well as ad hoc reports; attends variety of staff meetings, vendor demonstrations, seminars and training classes to provide and obtain information on systems activities and developments.
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate.