Network Operations Analyst
Job description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Enterprise Network Services group provides networking infrastructure services for Sun Life Financial's Local and Wide area network, including devices and services such as: Firewalls, Proxy and content filtering, Load Balancing, ISP provisioning, Physical and Logical Network Design, Wireless LAN, Remote access (VPN), VoIP, IP Address Management, Routers & Switches.
What will you do?
- Be part of a team that supports 1st level issues for the SLF network infrastructure
- Accept user requests, triage and analyze them, then complete or assign as Handle incidents and problems per ITIL model
- Follow ITIL model for any changes required to network devices
- Use hardware and software knowledge to ensure solutions integrate well into existing environment
- Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure MOPs are accurate
- Work with 2nd and 3rd level teams to ensure documentation is accurate
- Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
- Use project-planning skills to complete assigned tasks on time and on budget
- Consult with internal and external clients to determine requirements for successful project deliverables
- Act as an interface and provide advice and backup to other analysts and network support personnel
- Work with external vendors and service providers as required
- Work with other infrastructure teams to ensure services are operational for our clients
- Some overtime (outside regular business hours) may be required
What will you need to succeed?
- Experience in supporting network devices
- Knowledge of TCP/IP and related protocols
- Knowledge of LAN / WAN technologies/platforms - - routers / switches / analyzers / routing protocols / network management
- Knowledge of DNS / DHCP Knowledge of Load Balancing, Proxy and content filtering, VPN gateways, Firewalls
- Computer Science, Math or Engineering degree / diploma
- Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA
- Understanding of Cabling types and etiquette
What is in it for you?
Excellent benefits with generous vacation and sick time, 401K match, noncontributory retirement plan, Paid Family Medical Leave, sabbatical program and much more friendly, collaborative and inclusive culture.
Our agile work environment allows our employees the flexibility to give and feel their best at work.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
If you are a Colorado resident, the salary range for this position is $66,000 - $99,100 annually.
If you are a New York resident, the salary range for this position is $78,000 - $117,100 annually.
If you are Washington resident, the salary range for this position is $73,000 - $109,500 annually.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
#LI-remote
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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