The Network / Systems Administrator I is a member of the Enterprise Infrastructure team and is responsible for implementation, support and daily administration of the College's enterprise infrastructure. This position regularly interacts with the Information Technology Enterprise Support and Applications teams as well as ITS customers and vendors.

Essential Functions:

This role will support systems technologies (servers, applications, etc.) and will provide crossover support for network technologies (switching, routing, etc.). In addition to supporting existing systems this role will also provide input into the system design process and will implement designs developed under the leadership of the Director of Enterprise Infrastructure.

1. Common Responsibilities:

• Ensures a high level of confidentially, integrity, and availability of the Curry network and systems;
• Collaborates with the team to troubleshoot incidents by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues;
• Office 365 cloud management including license management, monitoring and email troubleshooting;
• Uses ticketing system to record, classify, and resolve client incidents and service requests;
• Monitors network and systems to assure resource consumption is within expected tolerances;
• Assists in supporting the account lifecycle policy for all active directory and LDAP services;
• Manage upgrades, patches, and service releases;
• Installs, manages and organizes physical network and server hardware;
• Assists in the development of long-range operational goals for infrastructure systems;
• Assists in the development, testing and implementation of a comprehensive disaster recovery plan;
• Assists with documentation management and helps develop new infrastructure documentation;
• Ensures appropriate preventative maintenance schedules are established and adhered to for enterprise infrastructure.

2. Professional Development:

• Stay abreast of up-to-date standards and best practices for infrastructure management, project management, programming / scripting, and tools through ongoing training and professional development;
• Be cross trained with team members to improve overall administration of systems and applications to ensure efficient and effective delivery of technology resources;
• Develop personal training plans to enhance technical, analytical and business capability;
• Promote departmental culture of exemplary customer service though frequent communication, positive relations and prompt support.

Minimum Qualifications:

• Bachelor's degree or equivalent combination of work experience and education.
• Ability to read, analyze, and interpret technical procedures to make recommendations for process improvements.
• Ability to present information and respond to questions from managers, end-users and staff.
• May be required to work evenings and weekends in response to support and project issues to minimize downtime during production hours and to respond to emergencies.
• General knowledge of enterprise applications from both technical and user support perspectives.
• General understanding of the underlying protocols and software stacks that connect networks, clients and servers.
• Strong written communication, documentation and organizational skills.

Desired Technical Skills:

• Windows OS and Linux OS experience a plus.
• Active Directory account management, understanding of groups and user permissions, etc.
• Understanding of TCP/IP networking, especially VLANs and routing concepts.
• Office 365 management (Exchange Online, Azure AD).
• Scripting in PowerShell and/or Bash.
• VMware vSphere management.
• Firewall and VPN management (Fortigate).
• Aruba wireless and Extreme network switches.

Preferred Qualifications:

• 2 years of operating system management in Windows environment, Linux a plus.
• 1 year of network or server infrastructure management.
• 1 year of Office 365 and Azure management experience.
• 1 or more IT specific certifications.
• Strong knowledge of enterprise applications from both technical and user support perspectives, specific to higher education preferable.

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Inquiries about the application of Title IX can be directed to the College's Title IX Coordinator, Rachel King at Rachel.king@curry.edu, (617) 979-3516, or King Academic Administration Building, 55 Atherton St, or US Department of Education, Office of Civil Rights ("OCR") - Boston Office, 5 Post Office Square, 8th Floor, Boston, MA 02109-3921, (617) 289-0111.