Job description

Role: Network Technician

Location: New Albany, OH

• This is a very large scale environment.
• Install large-scale production and corporate network infrastructure including routers, switches, console servers, and optical transport equipment.
• Troubleshoot using vendor commands to determine problem issue.
• Use Linux commands to view log files and pull logs for RMA's.
• Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.
• Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.
• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis-based hardware.
• Troubleshooting network link, device, and configuration issues, isolating the problem, and fixing the problem.
• Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
• Tracking, maintaining and updating asset inventory of defective and replacement parts.
• Tracing and isolating cables through patch panels.
• Testing and cleaning fiber optic cables and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network
• Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
• Working with cross functional teams, including facilities, cabling, and server teams.
• Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.

Responsibilities:

• Must be able to lift 50lbs
• Build relationships with partner teams within the DC ***
• Ability to review hardware logs, isolate and identify root cause
• Remote link troubleshooting
• Ability to mentor and guide all resources
• Tracks performance
• Train/lead team members
• Evaluate Break/Fix work, and take the lead in setting objectives and urgencies
• Track issues, clearly document the problem and drive to resolution
• Interface with principal vendors as POC for FB
• Maintains SLA for local DC region
• Act as a POC for DC network manager
• Asset management
• Documents and details weekly accomplishments for DC region
• Document/track local issues vs global/systematic problems
• Lead team through one on one's and weekly team meetings
• Manage local and regional resources; Identify skill gaps; recommend staffing improvements
• Lead Project work support
• Travel to assist deployments, retrofits, new site turn up and large projects as part of a go team
• Support on-boarding and training new engineers
• Providing mentorship, guidance and career development to members of your team

Job Type: Full-time

Pay: $70,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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