Job Summary:

The Nurse Call Systems Specialist performs various kinds of installation, maintenance, and repair work on diverse low-voltage systems including emergency/nurse call, Wander Guard, RTLS, surveillance, networking, door access, and telephony, for both Softrim provided systems and non-Softrim provided (existing client) systems alike.

Responsibilities:

• Installing, configuring, and maintaining emergency/nurse call, Wander Guard, and RTLS, systems in senior living facilities
• Work with senior living communities to design and implement customized nurse call systems that meet the specific needs of residents and staff
• Troubleshoot problems and diagnose issues with nurse call, and Wander Guard systems, including hardware and software problems
• Perform routine maintenance and testing of nurse call systems and Wander Guard to ensure optimal functionality
• Follow up and participate in the process of the on-site nurse call system and Wander Guard projects implementation.

• Train senior living staff on the proper use of nurse call systems and ensure that they are familiar with all features and capabilities

• Keep records of all maintenance and repair work performed on nurse call systems

• Stay up-to-date with advancements in nurse call technology and recommend upgrades or improvements to existing systems as needed

• Maintain and utilize a sufficient working knowledge of all low-voltage systems offered and serviced by Softrim, including nurse call, surveillance, networking, door access, and telephony.

• Install and remove CAT5e, CAT6, RG6 and other coax, other low voltage, and fiberoptic cabling.
• Pull, terminate, neatly label, and test all standard industry cable types in a variety of topologies.

• Read blueprints and install according to plans.
• Understand topology concepts such as IDF, MDF, BDR, riser, conduit, line-of-sight, etc.

• Practice workplace alertness and adhere to OSHA safety guidelines to minimize the risk of workplace injury.
• Safely operate company-owned automobiles.
• Protect the interests and reputation of the company through superior personal conduct on and off the job.

• Record all time and notes for work performed in accordance with company standards.
• Attend all required meetings and functions as directed by management.
• Maximize billable status for work performed.
• Adhere to budgetary and scheduling guidelines.

• Provide on-call support as required (per rotation schedule).

• Train and share knowledge with peers.
• Cooperate with project teams to prepare for field deployment, including but not limited to attending project handoff meetings.
• Maintain an open line of communication regarding events, outstanding issues, and customer follow-up.

• Other tasks as assigned by supervisor.

Requirements:

• Graduation from High School or equivalent.

• Valid FL Driver’s license and current automobile insurance required.
• English language (fluent) required, Spanish desired.

Essential Skills:

• IT Fundamentals

• Working in a structured and disciplined manner to complete assignments on schedule
• Multi-tasking, using independent judgement, and following complex instructions
• Adapting and responding to ever changing work situations and environments
• Functioning independently with little or no direct supervision

Desired Skills:

• 1-2 years of nurse call and low voltage experience

• Interpreting plan drawings
• Structured Cabling
• Cable Termination
• Cable Pulling
• Construction Site Safety (OSHA)
• Door Access wiring
• Surveillance camera wiring

Employment Terms: Full-time, Non-Exempt, Hourly. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Typical business hours are 8:00 a.m. to 5:00 p.m. Monday thru Friday, excluding company-observed holidays. Some weekend and after-hours work required. Local travel, travel to construction sites, and local and remote service areas is required.