Full Time Service Coordinator

Hours: Monday-Friday 8am.-5pm. rotation on Saturday's from 8am.-noon.

Service Coordinator Qualifications:

• Associate degree or equivalent experience preferred.
• 2 years of experience in service department operations preferred.
• Excellent customer service skills.
• Familiar with the equipment industry
• Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment.
• Ability to use standard desktop load applications, email and internet functions preferred.
• General understanding of mechanical/technical terms.
• Ability to work varying shifts, weekends, and holidays.
• Ability to write and speak effectively to individuals and groups.
• Solid understanding of financial principals and service functions relative to Service Department operations.
• Ability to analyze and interpret internal reports and provide feedback with areas of improvement.
• Exhibits necessary skills to effectively work within a fast-paced environment.
• Exhibits strong desire to expand personal development.

Service Coordinator job duties:

• Assists in maintaining RTM/EPIC processes, policies, and support to ensure customer satisfaction. • Effectively communicates with ASC Manager daily.

• Effectively opens and maintains RTM/EPIC repair orders.
• Assures timely completion and submission of all RTM/EPIC.
• Professionally and courteously communicates with customers.
• Professionally and courteously fields internal and external customer inquiries for Service Departments.
• Verifies and updates customer profiles including equipment and customer information on the customer repair orders and EQUIP files.
• Assists with identifying and developing new customers and businesses to achieve department growth.
• Ensures safety compliance and OSHA regulation compliance

Benefits once hired by the company:

• Competitive Pay
• Paid Time Off (PTO)
• Medical, Dental & Vision Insurance
• 401K Program (Roth & Non-Roth) with Company Match (100% up to 3%)
• Term Life Insurance up to $90,000 of coverage
• Whole Life Insurance options
• Optional Short-Term & Long-Term Disability
• Employee Assistance Program
• Employee Discount
• Volunteer / Community Service programs Weekly pay period
• Clothing – Company provided shirts / uniforms
• Training available per position
• Employee Appreciation Parties
• Great team environment

Staffworks is an Equal Opportunity Employer