Job description

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Incumbents will perform the tasks of a general clerical position. This includes a variety of word processing duties, individual reception and accounting, compiling and filing of case records, operation of the Agency telephone system and use of duplicating equipment. Members of the clerical staff of the Agency give clerical service to the individuals, clinicians and support services to the professional operations of the Agency. This position reports to the Pontiac Office Manager.

The following represents a summary of the major duties and responsibilities performed by incumbents in this position. Incumbents may be requested to perform related tasks other than those specifically presented.

SPECIFIC DUTIES/JOB EXPECTATIONS

• Basic word processing, producing documents from such areas as case records, correspondence, schedules, reports and charts.
• Acquire and maintain a working knowledge of the Agency Individual Management System. Acquire and maintain a working knowledge of the designated electronic individual management system designated by the Oakland County Community Mental Health Authority.
• Compiles and maintains case records for Specialized Services for Youth department, maintains appropriate chart protocols.
• Provides customer service to ensure persons being served are provided welcoming environment, are directed appropriately and their needs are met with satisfaction.
• Compiles and monitors statistical information and conducts other daily routines as may be required.
• Operates office machines, fax machines and performs other similar work as assigned.
• Operates the telephone system which includes taking and distributing messages to key personnel.
• Develops a basic knowledge about the Agency, the services offered and the responsibilities of key personnel.
• Other duties as assigned.

QUALIFICATIONS

• High School graduate or equivalent. Includes training in word processing, typing, communications and general office procedures.
• Selected candidates for this position must possess a sensitivity to the diversity of the Agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic characteristics.
• Computer skills preferred, including data entry and use of electronic records.
• Strong customer service skills and experience.
• Special abilities and skills necessary to perform the required tasks that best meet the needs of the agency also will be considered. Any standard above may be waived when compensating specifications or circumstances exist.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.