Job description

Amada Senior Care has an opportunity for an experienced office professional to join our team. If you’re passionate about senior care, love making a difference in the lives of others and have strong office experience, this might be the opportunity you’re looking for!

We offer a positive work environment with tremendous growth potential. Your contributions will truly make a difference in the lives of seniors, their families and our most treasured asset, our caregivers.

About the Opportunity

• Assist with answering calls that come into the office.
• Reach out to caregivers weekly to get most recent availability, document and record into database.
• Enter notes into database regarding issues and/or updates
• Manage office operations, ensuring that a professional workplace is maintained.
• Work closely with Administrator/Care Coordinator, Payroll and Billing.
• Enters and records KPI’s on scorecard.
• Report to Administrator who would be the best candidate for employee recognition programs.
• Collect current drivers license information, car insurance and updated certifications.
• Promptly answers inquiries from potential and current clients.
• Ensure the office is staffed appropriately during business hours.
• Ensure that all information regarding clients and employees is documented thoroughly and immediately, in accordance with company policy.
• Maintain a positive, professional attitude and environment.
• Interview and on-board exceptional caregivers that pass hiring standards.
• Validate caregiver hours worked, routing appropriately for payroll processing.
• Accurately schedule/coordinate caregivers based on client assessment/care plan.
• Promptly and appropriately responds to schedule conflicts, emergencies and “call outs”.
• Complete next business day/weekend schedules before end of each business day.
• Must be organized, proactive, flexible and work effectively in high-activity environments.
• Support recruitment, interviewing and selection of qualified caregivers, schedulers and off-hour support roles.
• Manage staff orientation, training, development, retention and day-to-day operations.
• Must be reliable and responsive, with the ability to convey a high degree of trust and empathy for every new client and caregiver.
• Manage scheduling operations including caregiver placement, case coverage, off-hour support, and quality assurance.

Amada’s ideal Office Assistant will have:

• High School Diploma or equivalent required, relevant college education/degree a plus.
• Prior office experience is required, 2+ years preferred.
• Experience in homecare or healthcare a plus.
• Proficient in MS Word, Excel and Outlook as well as Explorer and/or Chrome.
• Tech savvy with the ability to learn and effectively operate software programs quickly
• Must be willing to gain a thorough understanding of regulations regarding the homecare industry.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• El Paso, TX 79912: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

Work Location: In person

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