JOB SUMMARY

Perform a variety of clerical and secretarial duties.

REPORTING RELATIONSHIPS

Position reports to PACSES Support Specialist

ESSENTIAL JOB FUNCTIONS

Prepare correspondence and memorandums and complete forms. Collect and input data into PACSES statewide computer system. Communicate with the public over the telephone or in person. Collect and process information from the public needed to make a determination how to assist the public either through referral to appropriate co-worker or by providing direct information or assistance. Follow policies and procedures related to the processing of information and confidentiality of information. Take accurate and complete messages. (50%)

Prepare and/or process legal documents including filings; scheduling orders; a variety of support orders and enforcement orders; incoming and outgoing requests for information from external sources. Follow policies related to management of case records including case file maintenance, data maintenance and electronic records management. Scan paper records to create electronic records. (50%)

The percentage of time spent on essential duties may vary as the needs of the job require.

OTHER SPECIFIC TASKS OR DUTIES

Adhere to established safety and security procedures. Report safety and security concerns to office management.

Attend and successfully complete all training courses mandated by the DRS/BCSE.

Perform other duties as assigned..

MINIMUM QUALIFICATIONS

Must have high school diploma or education equivalent. Experience in an office working environment preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the child support program. Proficient in use of office equipment including typewriter (minimum 45 wpm), personal computer, telephone, copying machine, fax machine and calculator. Must possess knowledge and ability to prepare standard business forms, correspondence and legal documents.

Applicants should be able to communicate, problem solve, remain calm in stressful environment, work independently, follow directions, read and comprehend procedures, and complete forms. Ability to perform work assignments under the normal working conditions under which the job operates.

Communication: Personal responsibility to give and receive information and feedback in order to provide a more complete result.

Interpersonal: The ability to demonstrate respect for and awareness of others, good judgment in responding to conflict and flexibility to adapt to changes in one’s work environment.

Accountability: The ability to contribute one’s very best to the County with a focus on continuous improvement and excellence.

Customer Focus: The ability to understand and anticipate customer wants and resolve customer needs.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

This position requires a pre-employment background check as required by policy to perform the duties.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for long periods of time
• Ability to utilize a personal computer, laptop, calculator and other general office equipment
• Ability to take notes while speaking with/interviewing the public or parties
• Ability to lift and/or move case files weighing up to 10 pounds
• Ability to pull or push carts containing multiple files
• Ability to travel up to 5 city blocks
• Ability to move from workstation to secure public meeting area
• Ability to escort clients to/from waiting area from/to secure meeting rooms
• Ability to meet multiple demands in a high stress and constantly changing work environment
• Ability to function in an open work environment with moderate noise levels