Job description

If you’re looking for an opportunity to do meaningful work in your community, join the passionate, community minded team at the Committee on Temporary Shelter! COTS provides emergency shelter, services, and housing for those who are without homes or who are at risk of homelessness. For 40 years we have been working in Chittenden County to creatively find solutions to end homelessness; we aren’t afraid to try new things. We are looking for team members with a passion for doing good and creative thinking. Join us on our mission to end homelessness!

THE WILSON RESIDENT MANAGER

COTS is looking for a Resident Manager at The Wilson, one of our COTS Housing properties offering deeply affordable apartments to adults previously experiencing homelessness, working toward self-sufficiency. The Wilson is a single room occupancy (SRO) residence, with each tenant having private rooms, but shared common spaces including kitchen, bathrooms, and living spaces. COTS has a designated Retention Specialist who partners with the Resident
Manager to provide robust, ongoing support to high-needs tenants.

The main responsibility of the Resident Manager is to ensure the overall safety and well-being of tenants and the property.

Key information about the Resident Manager role:

• Live onsite in the designated Resident Manager studio apartment; semi-furnished, all utilities including internet covered. The Resident Manager apartment does have its own kitchen and bathroom.
• Compensation covers the monthly rent plus a small stipend.
• Approximately 15 hours per week of Resident Manager duties; must be available in the evenings and on weekends.
• On call for emergency tenant needs.
• Eligible for limited COTS benefits, including access to mental well-being support, annual COSTCO membership, and professional development and training opportunities.

Primary responsibilities of this role include but are not limited to:

• Assist in welcoming and orienting new tenants to the building; build and maintain positive relationships with all tenants.
• Reguarly monitor building activities to ensure the safety and security of all tenants.
• Collaborate with COTS Housing Services, retention team members, and the property management company to address building maintenance and tenant needs.
• Clarifying house rules and enforcing compliance with tenants; reguarly document issues, concerns, and other relevant information.
• Support ongoing building upkeep, ensure common areas meet cleanliness expectations, and track and order supplies for common areas.
• Maintain knowledge of tenant rental status and support property management with resolution of issues.
• Facilitate regular house meetings and plan social engagement opportunities to encourage an open, inclusive community.
• Proactively identify and mitigate tenant conflict; facilitate mediation between tenants as needed.
• Participate in COTS training programs as required.

Requirements for this role include:

• At least two years of experience in a direct service position required.
• Ability to work with individuals with mental health, medical, substance abuse and employment issues required.
• Experience with individuals experiencing homelessness and crisis intervention, including experience with mediation and conflict management required.
• Strong verbal and written communication skills are required.

If you are interested in applying, submit your resume and cover letter to jobs @ cotsonline.org.

COTS is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We embrace diversity and encourage all to apply.

Job Type: Part-time

Pay: From $750.00 per month

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Evenings as needed
• On call
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Burlington, VT 05401: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to live onsite at the property?

Experience:

• Direct Service: 1 year (Preferred)

Work Location: In person

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