Multiple Positions:

The Hampton Inn Stephensville has several positions open and we are looking for experienced talented individuals to join our TEAM. Below are the open positions with Job Descriptions. We are searching for individuals with open availability to include nights, weekends and holidays as well as at LEAST 1 to 2 YEARS of Hotel Experience. PLEASE SCROLL DOWN FOR ALL OPEN POSITIONS AND REQUIREMENTS

FRONT DESK ASSOCIATE: 1 YEAR HOTEL EXPERIENCE REQUIRED

Front Desk Agents/Clerks are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties.

Front Desk Agents/Clerks must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Front Desk Agents/Clerks must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Responsibilities and Duties:

• Be punctual and organized
• Look and conduct yourself professionally at all times
• Become familiar with all of the facilities and services offered
• Become knowledgeable with our room types and the special rates offered to different companies
• To become familiar with operating the fax machine, photocopier, switchboard, security systems and computer system
• Each shift must alert themselves to arrivals/departures
• Be informative to guest's questions/queries. Handle them professionally and courteously
• Establish a good working relationship with the guest and other personnel
• Become familiar with our regular guests and companies
• Always work within hotels rules and standards
• Cooperate and be considerate with all staff
• Keep front desk area clean, tidy and clutter free. Making sure items are returned to proper places
• File all material in the proper place
• Keep front desk stocked with supplies - forms, pens, paper etc
• Read log book at the beginning of each shift and follow any instructions
• Ensure all keys are signed out/in
• Check out/in guests ensuring all information is entered correctly
• Group arrivals - block rooms and organize for smooth check - ins
• Handle switchboard, making sure all calls are transferred correctly and take messages when requested
• Keep housekeeping informed of late check outs, blocked rooms and any other information requiring their attention
• Keeps maintenance informed of things requiring their attention
• Extend guests who need to be, as direct billing or credit card payment
• Collect payment for cash paying
• Take reservations - getting as much information from the guest as required, input into the computer making sure it is accurate, paying close attention to rates and company codes
• Running daily credit card transactions through a settlement process
• Recording daily room occupancy and rate totals
• Recording revenue totals for cash, checks, and credit card transactions
• Generating automated accounting reports for the manager's review
• Handling 3rd party reservations and ensuring proper processing
• Settling Corporate Accounts and sending reports to those entities for billing purposes
• Running the computer back-up systems
• Ensuring proper video monitoring for surveillance and processing
• Any other tasks assigned by Management Team
• Must be available to work all shift times including days, nights, weekends, holidays
• Must be aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Knows all safety and emergency procedures, and is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area

HOTEL MAINTENANCE: 2 YEAR OF HOTEL EXPERIENCE REQUIRED

The Maintenance Technician will be tasked with the following duties, responsibilities, and assignments:

• Perform preventative maintenance assignments on a scheduled basis (e.g., "room care" ) ;
• Complete work orders from guests and hotel associates and record in log ;
• Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement ;
• Make routine repairs on all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems such as pipelines, toilets and sinks ;
• Service the hotel's pool, including adjusting chemicals and cleaning filters ;
• Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters , including p aint ing and finish ing furniture and fixtures if needed ;
• Operate power equipment , hand tools and vehicles associated with ground maintenance and landscaping activities in all seasons ;
• Maintain grounds equipment and tools in proper working order. Perform minor maintenance and repair on equipment and tools as required ;
• Remove trash daily from sidewalks, grounds, landscaping and parking lots ;
• P rovide friendly, prompt service for hotel guests and associates in accordance with Atrium's Core Values ;
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management ; and
• Any and all other work as required to complete the primary purpose of the position.

HOTEL SALES COORDINATOR: 2 YEAR OF SELECT SERVICE HOTEL EXPERIENCE REQUIRED

Reports to Hotel General Manager and Regional Director of Sales & Marketing

• The Hotel Sales Coordinator will develop strategies and sales plans to activate, cultivate and maximize revenues from assigned territory and/or targeted segment(s).
• Implement, execute, and modify sales plans and activities to meet/exceed revenue/market share goals in accordance with hotel marketing/business plan.
• Deploy and maintain a proactive solicitation and sales approach to achieve optimal results.
• The Sales Manager/Sales Coordinator will maintain comprehensive knowledge of hotel's market, demand generators, and like cities.
• Manage assigned territory accounts relationships, partnerships, and customer satisfaction.
• Inbound and Outbound "Field" weekly sales calls required.
• The Sales Manager/Sales Coordinator will develop ALL MARKETS TO INCLUDE BUT NOT LIMITED TO Transient, group and catering markets assigned by the Hotel General Manager and Regional Director of Sales & Marketing

Job Requirements

• Looking for a sales professional with outstanding communication and analytical skills with experience cultivating new business and lasting partnerships. If you are known to have the determination that is associated with an entrepreneurial spirit, then we invite you to your next career opportunity.
• 2 Years of Hotel Sales Experience required.
• HILTON Experience preferred.

Breakfast Attendant: Early Mornings, Open Availability

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Keep all work areas clean and properly stocked according to the Brand Standards.
• Keep all tables cleaned and properly set according to property specific standards.
• Set up and Break down of the breakfast buffet area according to established standards.
• Pro actively pre-bussing tables, and promptly resolving any guest requests.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.
• Assist fellow employees as needed throughout the shift.
• Ensure overall guest satisfaction.

Job Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible, Early and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Hilton Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.