Accountability and Scope

The Business Improvement Analyst is accountable for bridging the gap of understanding between critical business data and how the data relates to process efficiencies, by proactively researching and documenting requirements for medium to large projects with a degree of complexity; working directly with project leaders to scope new projects, assisting business unit partners and end-users in evaluating Incora’s current systems and processes; and validating opportunities for improvements to business processes. The Business Improvement Analyst is responsible for managing and organizing data as it relates to critical processes required by the business improvement team.

Once a business process improvement need has been validated, the Business Improvement Analyst will be responsible for fulfilling a significant role in the strategic project plan, and may serve as a liaison for the project. If applicable, the role may be accomplished by leading and/or mentoring a team of analysts in generating visual workflow graphs and specification documents (to clearly define what actions the business must take in order to resolve a business issue); effectively communicating the requirements necessary to efficiently engage with business improvement engineers; and communicating and working cohesively with all entities to plan and execute a complete project lifecycle, resulting in the delivery of reliable work processes to meet the needs of the business.

Essential Duties and Responsibilities

• Gain knowledge, as it relates to all business unit processes and functions and the current business environment.

• Proactively elicit and collaborate with business unit leaders to document current and future business processes; identify and perform root cause analysis of current process; collect process data and complete time studies.

• In partnership with other team members and other teams, provide direction and support for the development of qualitative and quantitative business cases for process improvements

• Present and communicate formal project proposals to management and effectively negotiate support, and business unit consensus, for potential changes

• Generate detailed and clearly defined Business Documents (BRDs), Functional Requirements Documents (FRDs) and steps required to develop or modify current process, including but not limited to, documenting work instructions,

• Partner with other business units as needed to develop solution alternatives to meet business requirements.

• May lead or mentor a process improvement (PI) team, and coordinate the design, development and programming resource personnel through the completion of the project lifecycle

• Support and oversee User Acceptance Test (UAT) activities through careful evaluation of successes and correction of failures, to ensure quality of the end-user deliverables/process improvements

• Practice and foster good working relationships and customer service with all levels of the organization and inter- personnel

• Develop user guides, provide management training, and provide support for the end-user in the development of new work processes and updated work instructions

• Maintain knowledge of most current process and data collection methods performed in the business as related to capacity modeling as required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

• Action Orientated Proactively seek opportunities to improve processes through continuous communication, data analysis, evaluation of existing systems, and current and future business needs

• Business Acumen Knowledgeable in current and possible future policies, practices, trends, technology and information affecting the department's role in meeting the Company's financial goals and objectives; Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals

• Communication/Relationship/ Liaison Ability to maintain good working relationships with frequent and clear communication with the internal department personnel, including liaison activity with all levels of Incora business unit end-users, as necessary to meet the essential duties of the job

• Directing Others Ability to provide knowledgeable direction and guidance to business improvement analysts with less experience or other project team members in a respectful and collaborative manner

• Direction/Received Direction will generally be provided by the business improvement team with detailed direction for specific projects or areas of research

• Discretion/Latitude/ Decision Quality Ability to perform job duties with a wide degree of creativity and discretionary latitude with regards to the planning of workflow, processes and best resources to meet the required needs

• Drive for Results Ability to consistently meet or exceed departmental goals and objectives, completing assigned tasks or projects accurately and efficiently

• Error Impact Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete assignments as required, which may result in serious delays to project schedules and resources

• Knowledge/Methods/ Processes Ability to obtain and maintain current knowledge and competency in business processes and critical data.

Leadership Skills Exhibit ability and expertise to motivate, guide and oversee or lead the work of less experienced business improvement analysts, as well as the ability to maintain and foster good working relationships with all levels of professional partners and coworkers

• Mathematical Skills Strong mathematical skills are necessary to understand and interpret complex business process formulas, and productivity and utilization factors

• Problem Solving Excellent conceptual, analytical, and creative problem solving skills are required, with the ability to look beyond obvious answers to understand the impact across integrated and shared systems, while maintaining acceptable business standards

• Reasoning Ability Exhibit sound and accurate judgment with ability to apply common sense understanding, professional knowledge and experience, to find the best and reasonable solutions to work through issues involving multiple variables in standardized to complex situations or ambiguous information to begin the process

• Systems/Resources Ability to learn to utilize the internal I.T. hardware systems, software applications, project management and analytical tools, as critical aspects of performing the essential duties of the job, to access necessary information and general communication; standard systems include Incora U.S. Intra-net system, information database systems, e-mail, and the use of printers, copiers, and in-house telephone systems.

• Written and Oral Skills Strong ability to intelligently question, listen intently and interpret and communicate technical and complex plans and requirements to various levels of business partners; all communications must be professional and concise in standard-toformal written, oral and presentation styles, in a variety of communication settings, in English

Essential Values

• Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

• Ethics and Values Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State

• Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable

• Teamwork Fosters an open environment and encourages employees to work together cohesively

• Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency

Qualifications - External

Education, Experience and Qualifications

• Education

Educated to National Vocational Level (NVQ) or equivalent (EU) bachelor’s degree in business administration with a major in Business Analysis, is preferred; or equivalent business experience - Business Analysis Certification is a plus.

• Experience

Minimum of 3 years demonstrated business requirement analysis experience, with a strong knowledge of the Fundamentals of Business Analysis Successful experience working with multiple business units, environments and processes to design highly usable applications Strong, proven ability to provide leadership and mentoring to others Ability to work collaboratively in a multi-discipline environment

• Qualifications

Excellent conceptual and analytical problem solving skills, as well as good interpersonal skills, coupled with a strong desire for delivering high quality, enterprise technology solutions to internal customers Excellent verbal and written communication skills, including strong questioning and listening skills and ability to look beyond obvious answers to understand the impact across the organization Experience with system development processes and appropriate documentation Strong ability to easily analyze ambiguous information received, and work through the process of translating the information into relative requirements