Job description

Operations Coordinator

Some of your responsibilities will include :

GUEST EXPERIENCE (70% )

• Welcoming and checking out our Guests at the beginning and end of their stay
• Liaising with our centralized guest experience team to troubleshoot issues during the stays
• Booking services for our guests (I.e parking, airport transfers, etc.)
• Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
• Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
• Maintaining a full inventory of materials we need to best look after our Guests
• Analyzing feedback and working with the team to improve services
• Scheduling our operations, housekeeping and maintenance providers for home visits, and various tasks

PROPERTY MANAGEMENT (20%)

• Conducting home intakes to ensure properties meet the company standards
• Completing quarterly preventive maintenance checklist to properly upkeep our units
• Scheduling maintenance and cleaning services to remedy wear and tear
• Updating home information on PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)

• Maintaining the day-to-day relationship with owners and supply partners
• Being the main point of contact for the Property Managers for buildings where we have Oasis-exclusive units
• Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners

You:

• Speak excellent English
• Have at least 1-year experience in Hospitality, vacation rental
• Know your Destination like the back of your hand. In fact, even better than the back of your hand, because who even knows the back of their hand that well
• Can multi-task
• Love to meet new people
• Are passionate about what you do
• Thrive under pressure

Your schedule:

• Flexible schedule to include, potentially, some weekends and holidays
• 40 hours per week as well as any additional check-ins and check-outs
• Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)

We are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge, and exclusive perks.

Have a presence in over 20 destinations in 13+ countries and are still growing. Believe in teamwork.

Benefit from the unique backgrounds and experiences of our team members from across the globe. Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations.

Are rapidly expanding and providing opportunities for our Team Members to grow with us

Job Type: Part-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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