Job description
Today, we are reimagining our store experience, bringing forward a spirit of hospitality so everyone who walks through our doors feels welcome and leaves wanting to be a part of our styling community. Our store experience and the teams that bring it to life are vitally important to our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.
For more information about Express, Inc. please visit www.express.com.
Location: Burlington Mall
The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process. The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose: We Create Confidence. We Inspire Self-Expression. The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs.
Key Responsibilities
- Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
- Support Style Squad interconnectedness and approach customer engagement with the thought that it is a ‘team sport’ by actively engaging with colleagues to deliver the very best customer experience
- Create an environment built on teamwork and inspiring a Squad mentality
- Teach support associates to use tools to maximize productivity and achieve brand benchmarks
- Set the example and coach support associates on engaging with a hospitality mindset
- Model transformative customer experiences leveraging the Customer Experience Philosophy
- Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
- Assist with product launch changes according to company SOP
- Assist customers as needed on the sales floor with locating product and/or online orders
- Process shipping and receiving orders according to Express time and efficiency standards
- Plan and process freight and sensors product
Essential Qualifications
- High school or equivalent education
- One to three years’ experience, preferably in retail or hospitality
- Willing and able to meet defined availability criteria including nights, weekends and non-business hours
- Proficient in use of retail technology such as iPads and registers
Preferred Qualifications (skills and abilities)
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
- Brand ambassador mentality
Closing:
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.