Job description
About this Role:
The Operations Trainer is responsible for the development, documentation maintenance and delivery of training materials. The Operations Trainer also collaborates with the Operations Manager on process workflows. We are looking for a highly-motivated candidate who can maintain all existing and approved Create related items as published and housed on our internal Intranet site and other web-based platforms. The Operations Trainer is a self-starter who can work independently, adapt to changing priorities and is willing to go above and beyond to deliver an outstanding learning experience. This candidate is an innovative, forward thinker who has experience developing and presenting comprehensive modules using various training methods, delivering in both remote and in-person environments. The Operations Trainer supports the Operations team by producing detailed materials, as required by the Training Program and as requested for each department’s unique training needs.
This position is currently remote, however in-person training may be required based on team structure within departments. The Operations Experience Manager may request the Operations Trainer be present in the Westbury office, as needed.
Light travel within the tristate area may be requested in advance to meet training needs of our clients and staff.
- Participate in the development of training modules, end-user documentation, and training guides as it applies to Create and other products in a health care setting
- Develop and maintain training modules for new and existing clients, enhancements, products and web-based systems
- Work with the Operations Manager to schedule departmental trainings and package modules to support training requests
- Maintain the Training Program and modules encompassing a variety of instructor and agent friendly tools. This includes but is not limited to: activities to promote retention, presentations, job-aids, reference materials, assessments and refresher courses
- Update, maintain and inventory documentation of policies, procedures and workflows
- Employ a variety of channels to encourage and provide effective learning including web and classroom based instruction, role-playing, Train the Trainer methods and eLearning programs
- Develop collaborative relationships with business line management, subject matter experts and other learning staff to understand departmental processes and business tools in use
- Identify learning opportunities alongside management to close knowledge or performance gaps and develop content for training modules
- Analyze the effectiveness of training through performance indicators. Provide post-training follow up, surveys and knowledge checks
- Comply with all guidelines established by regulatory agencies, where applicable and defined department policies including other duties assigned by the manager and/or supervisor
- Bachelor’s degree required
- Minimum five years training experience
- Documentation design in a healthcare setting preferred
- Experience within departments such as claims, customer service, provider relations, account management and quality preferred
- Experience with TPAs and/or health insurance carriers preferred
- Excellent writing and analytical skills. Must be detail-oriented and produce high-quality work
- Professional verbal and written communication skills
- Flexibility in an environment with competing priorities and a fast-paced culture
- Superior time management skills with the ability to handle multiple tasks and projects at one time and can meet targeted completion dates
- Experience and proficiency in leading both web-based and onsite training for remote staff
- Ability to work independently. Must be able to manage tasks effectively
- Experience with creating training curriculums, training calendars, end-user documentation, training guides and other materials necessary for training preferred
At Brighton Health Plan Solutions (BHPS), we’re creating something new and different in health care, and we’d love for you to be part of it. Based in New York City, BHPS is a rapidly growing, entrepreneurial health care enablement company bringing tangible innovation to the health care delivery system. Our team is committed to transforming how health care is accessed and delivered. We believe that cost, quality, and population health are optimized when people have long term relationships with their health care providers – and that’s why we’re creating new products that today do not exist anywhere in the New York/New Jersey market. With a growing labor business under the well-known MagnaCare brand, the launch of Create - a new marketplace of health systems focused on self-insured commercial health plan sponsors, and a successful Casualty business, we’re fiercely committed to positively impacting our partners.
Company Mission:
Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.
Company Vision:
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
We are an Equal Opportunity Employer
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