Job description

About Us

Casco Bay EyeCare is a well-established, very successful, five location practice serving the eye care needs of the Greater Portland area.

Job Summary

This is the perfect role for someone who is energetic and wants to be a part of a team. We're looking for a candidate who can warmly interact with our patients. Experience preferred but we are willing to teach the skills needed for this position.

Essential Job Functions

• Handles pre-testing and triaging of patients.
• Reviews and accurately documents patient medical history including medications.
• Accurately performs visual testing and measurements.
• Assesses patient needs relating to contact lenses requirements/problems.
• Educates and instructs patients on use and care of contact lenses.
• Acts as a resource to staff and doctors regarding patient care.
• Maintains an excellent rapport with patients/customers, staff, other offices, management, and doctors.
• Demonstrates knowledge of insurance information to aid in compliance with requirements of third party payers.
• Maintains and monitors supplies (i.e. drugs, contact lenses).
• Places orders and tracks contact lenses for patients to assure timely customer service.
• Dispenses contact lenses, including related products and information.
• Ensures high level of customer service excellence, including responsiveness, effective troubleshooting and resolution of inquiries.
• Participates in coverage and training for other Optometric Assistants within the existing office, as well as other offices.
• Supports doctors in the overall delivery of quality eye care services.
• Continues good relationships with vendors.
• Contributes to the goals, objectives, and overall success of daily operations and business as a whole.
• Participates in professional development opportunities.
• Performs other job-related duties and participates in special projects when needed.

Working Conditions/Physical/Mental Demands

Physical surroundings are that of a typical office & patient care facility; generally pleasant and comfortable with minimal exposure to injury or other hazards. Minimal physical effort required; freedom of movement on a regular basis, handling of light materials. Travel to other locations as needed and/or required by essential job functions.

Do These Resonate with You?

• Ability to listen well and communicate positively, verbally and in writing
• Experience working with customers or patients
• Ability to manage time and multiple tasks effectively
• Familiarity with medical terminology
• Willingness to endure a fast-paced environment

We offer a generous benefits package, including:

• Two weeks of PTO the first year
• Eight holidays
• Health insurance
• Dental insurance
• Eyeglass and contact lens benefits
• Employer paid long-term disability
• Education reimbursement (CPO, CPOA, CPOT)
• 401(k) Plan

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Falmouth, ME 04105: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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