Outreach Specialist (Temporary) Adult Outreach Program

Pay Rate: $23.00 per hour

Duration: The duration of this position is 3 months with benefits.

Healthy Connect is a great place to grow, come join our awesome team.

Healthy Connect San Diego, a program of Community Research Foundation (CRF), is expanding again! We provide care coordination to people with complex physical and behavioral health needs. Our team has a great retention rate because we have achievable caseload standards and performance expectations, quarterly performance incentives, and a great team culture!We are looking for people who genuinely love to help others in their professional life, but also value a healthy work-life balance.

Monday Friday, 8:00 am 4:00 pm (no on-call, evenings, or weekends).

Typical Duties of the Outreach Specialist

This position meets the needs of members by providing comprehensive care management, indicated outreach, care coordination and health promotion, comprehensive transitional care, individual and family support services, crisis intervention, and refers to community and social support services.

Duties include but not limited to:

• Conducts mobile outreach to individuals who are potentially eligible for Enhanced Care Management (ECM) services within required timelines and document outreach on a daily basis. Outreach and care coordination services may include visiting behavioral health and physical health programs, a persons residence, hospitals, crisis houses, long-term support facilities, detention centers, jails as appropriate, and other community or field-based locations.
• Oversees provision of ECM mobile services and implementation of Individualized Care Plan (ICP).
  
• Conducts outreach where the ECM member lives, seeks care, or finds most easily accessible and within Managed Care Program (MCP) guidelines.
• Connects ECM member to other physical and behavioral health and social services and supports a person may need, including housing when indicated. Monitors treatment adherence (including medication).
• Uses Motivational Interviewing, Trauma-Informed care, and Harm-Reduction practices. Uses Psychosocial Rehabilitation (PSR) and recovery principles, as well as evidence-based practices that focus on goals specified in the ICP.
• Provides health promotion and self-management training to enrolled members
• First responder to intervene in crisis interventions as needed and indicated at the program or in the field in order to ensure the safety of members and staff. Informs/consults program management immediately regarding crises and/or unusual or critical incidents.

Required Skills and Qualifications

• High School Diploma is required, Bachelors degree in Social Work or related field preferred but not required.
• At least six months experience working in social services programs required
• Ability to navigate various EHRs (electronic health records) and use electronic health technology required
• Proficient computer skills, including MS Office
• A valid California drivers license in good standing and eligibility to be an approved CRF driver is required to fulfill the essential functions of this position. In addition, proof of insurance is required prior to driving personal vehicles on company business.
• Ability to pass criminal/background clearance

Benefits:CRF provides benefits to help you balance your work life and your personal life. For full-time staff (30 hours or more), we offer...

• 19 days of PTO per year
• 12 paid holidays per year
• Platinum + medical plans, with minimal employee cost/expenses for you and excellent coverage
• Several dental plan options
• Vision benefits
• Company-paid life insurance and Long-Term Disability
• Tax-Free Flexible Spending for medical/dental/childcare expenses
• Generous retirement plan contributions
• Employee Assistance Plan for you and your family
• Employee discount program, including pet insurance plans
• Paid training and supervision hours are available
• Opportunities for advancement and growth
• We also provide access to student loan repayment/forgiveness programs for graduates.

All new hires are required to show proof of completed vaccination and booster before their first date of work, unless legally exempted.

We are an Equal Opportunity Employer

Outreach Specialist