Overnight Hotel Security

We are looking for someone with comprehensive knowledge of service standards, and guest relations, and who can exemplify SCP core values. This person will assist in nearly all nightly operations of our Redmond, Oregon Hotel including guest services, assisting with late check-ins, and most of all hotel security.

To succeed in this role you must be a jack of all hospitality trades with an adaptable and problem-solver personality. You have a passion for service and creating an exceptional experience for all guests. You possess strong self-management and time-management skills, organizational, and verbal communication skills.

We See You & We Want You On Our Team!

SCP is currently seeking an experienced overnight worker to assist the operation with overnight hotel security.

Your New Opportunity:

You are a night owl who is responsible for the safeguarding of our amazing hotel property, assets, guests, visitors and SCP staff. You will calmly and alertly patrol the hotel property, answer house calls, assist guests and employee’s safety and security in hotel operations.

What You Will Tackle:

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
• Post all proper charges on guest reservations; this includes adjusting off taxes and processing payments from prepaid cards.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals/departures.
• room availability status for any given day.
• all hotel and departmental policies and procedures.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Monitor the hotel front entrance and resolve any congested situations.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
• Monitor safe cash management procedures and ensure availability of keys.
• Monitor guest mail and ensure that it is processed according to procedures.
• Ensure security of guest room access.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Cultivate collaborative, mutually supportive relationships with other departments and co-workers.
• Monitor team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members. Report discrepancies to Manager.

• 
  Must be a United States citizen or possess a valid work permit
• Ability and willingness to work based on the needs of the hotel which is a 24/7 operation.
• Must be able to work in a fast-paced environment with urgency and empathy.
• 2+ Years in Hotel Security Preferred.