Transportation & Parking Services

For more information about TAPS, please visit https://transportation.fsu.edu/.

Responsible for researching customer accounts, providing information regarding account activities, issuing parking permits, monitoring and maintaining permit inventories, assisting customers with the completion of necessary forms, assisting customers with online services, processing customer payments, reconciling shift activities, and addressing customer questions and concerns.

Responsible for providing customer service support as well as information concerning university parking and transportation policies, procedures and regulations to the campus community (e.g., faculty, staff, and students) and visitors. Provide assistance to walk-in customers, as well as customers contacting Transportation and Parking Services via email, regular mail, or telephone.

Responsible for reconciling ROVR search matches, and assigning responsible parties to Accounts Receivable. Responsible for researching unidentified parking accounts through DMV systems. Responsible for processing parking citations and other customer service issues. Serves as backup for daily deposit reconciliation reports and to the Transportation Violation Appeals Board.

Serves as radio dispatcher for Campus Parking Patrollers regarding all concerns including (but not limited to): vehicle citation histories, parking permit checks, vehicle booting and towing, relaying parking and transportation related safety and security concerns, assisting with customer questions/concerns, and parking regulation questions.

Other duties as assigned.

High school diploma or equivalent.

Ability to demonstrate effective customer service skills.

Ability to communicate effectively verbally and in writing.

Ability to establish and maintain effective working relationships.

Ability to perform basic mathematical calculations.

Ability to prioritize, organize and perform multiple work assignments simultaneously.

Ability to compile, review, and reconcile data for accuracy, completeness, and compliance.

Ability to understand and follow written and oral instructions.

Ability to utilize problem solving skills.

knowledge of applicable computer applications inclusive of Microsoft Office Suite and basic computer functions.

Knowledge of University facilities and parking infrastructure.

Knowledge of collection and/or cash handling procedures and ability to perform monetary transactions

Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.

Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.

Knowledge of University facilities and parking infrastructure.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

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FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check, to include fingerprinting.

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.