Customer Service Agent

Are you passionate about customer service and travel? Would you love to help people get where they’re going? Does solving problems excite you? If yes, then you’re a great candidate for a role as a Customer Service Agent with United Ground Express, a subsidiary of United Airlines.

As part of the UGE Customer Service team, you’ll meet diverse people from all over the world to provide a flyer friendly experience for every flight, every day!

How you’ll serve our customers:

Make every interaction a positive one through kind communication

Assist passengers with a smile through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, and passengers needing wheelchair assistance

The customer service representative is expected to be friendly, prompt, and courteous. You will provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage.

Resolve disservice situations like determining alternative flight options or rebooking a reservation when delays, cancellations or misconnections occur

Make informed decisions in sometimes stressful situations

What’s in it for you:

($14.50) per the union contract

Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network

UA Discounted flight Program for purchasing confirmed tickets

Paid time off (PTO)

Paid job training programs

Heath Benefit package options

What will my schedule look like?

This is a union position based on seniority. You will be assigned your initial schedule and will then have the opportunity to make a bid for your desired shift after your initial schedule period ends

You may be required to work mandatory overtime based on operational need

Must be able to work during day and night shifts, weekends, and holidays

Punctuality and reliability are essential

As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

UGE requirements

Minimum of 18 years old

Excellent communication skills

Must be able to read, write, and speak English fluently

Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service) per local requirements

Legally authorized to work in the United States without sponsorship

High school diploma or equivalent preferred

ADA Specifications

Ability to operate a computer to enter and retrieve data

Ability to lift up to 70lbs on a consistent basis

Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT