Job description
Position Title
Part-Time Ford Nature Center Receptionist
First Line Report
Education Manager
Second Line Report
Community Engagement Director
Schedule
Tuesday through Sunday (28 hours per week)
Employee Status
Part-Time
Exempt/Non-Exempt
Non-Exempt
Summary – The Part-Time Ford Nature Center Receptionist under the general direction of the Education Manager, facilitates all customer service, retail, and receptionist duties at Ford Nature Center. This position will be required to perform other duties as assigned by the Education Manager. This position is suitable for transitional duty.
Primary Responsibilities
Reception and Visitor Services
- Greet visitors entering Ford Nature Center
- Answer any in person, email or phone inquiries made by the general public
- Assist with various Community Engagement events by making registrations, taking payments, answering questions, and directing attendees
- Manage incoming telephone calls and transfer as appropriate
- Assist visitors with brochures, maps, directions, etc.
- Take accurate and legible messages and relay to appropriate parties
- Maintain high level of confidentiality in all department business
- Collect and distribute incoming and outgoing mail
- Coordinate tours in cooperation with the Community Engagement department
- Serve as a liaison between Mill Creek MetroParks and schools/community groups interested in visiting Ford Nature Center
- Facilitate opening and closing procedures for Ford Nature Center
- Organize and submit daily reports to the Finance Department
- Ensure all MetroParks rules and regulations are followed
- Assist in maintaining inventory, preparing orders and processing invoices
- Organize the retail space, restocking shelves and folding clothing as needed
- Process sales transactions involving cash or credit card
- Assist customers by answering questions and making product recommendations
- Keep accurate transaction records and balance daily cash register activity
- Assist with building needs including office supply inventories and maintenance requests
- Accurately enter all programs and events into the Emerge online registration system
- Assist the Education Manager in developing and monitoring the Annual Plan of Operation and corresponding budget
- Keep supervisors informed of essential issues and report disturbances to proper authorities
- Initiate department volunteer requests, contact new volunteers and track/process accrued hours
- Other duties as assigned
Essential Knowledge, Abilities and Skills
- Must be highly organized, efficient, and capable of managing numerous objectives, simultaneously within a fast-paced environment utilizing sound judgement
- Must possess excellent communication skills in both verbal and written forms with the ability to effectively reach a variety of audiences in various formats
- Must possess technological skills and abilities through the operation of standard office equipment and computer software.
- Must exhibit the ability to be part of a team and work with various disciplines in a collaborative approach utilizing a positive attitude and professional appearance and demeanor
- Must be able to maintain confidentiality and exhibit professional courtesy, diplomacy and tact
1 year demonstrated experience in an office or retail environment- Experience with online reservation systems preferred
- Must possess and maintain a valid Ohio driver’s license
Physical Requirements Necessary to Perform Job Functions
Ability to walk, traverse or otherwise access all MetroParks gardens, landscape plantings and forest areas under all types of conditions and weather- Must be available to work special events including events taking place on evenings, weekends and holidays
- Must be physically able to perform all tasks inherent to the position
- Ability to stand, sit, bend, stoop, climb, and walk for lengthy periods of time
- Hand and finger dexterity, ability to type for extended periods of time
- Ability to sit at a desk and view screen displays for extended periods of time
- Ability to see and hear
- Regular and predictable attendance
- Ability to communicate, clearly and effectively to a wide variety of audiences
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