Description: The San Jose Mission Service Coordinator is responsible for building partnerships and relationships between San Jose Mission and the community. Assisting residents in obtaining services to enable them to fulfill the requirements of their lease, to maintain their quality of life, and to enable them to live self-sufficient. San Jose Mission Service Coordinator also serves as link to other partner agencies, churches, and businesses to expand programs, services, and recognition of the program and the agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for doing outreach to migrant farmworkers.
• Responsible for designing and executing community events at San Jose Mission
• Responsible for expanding our recognition and reputation in the community through outreach and engagement with local churches providing services to migrant farmworkers.
• Responsible for working with social, civic, and local organizations to develop partnerships, where appropriate, to recruit, develop and/or utilize volunteers.
• Responsible for providing information and resources to migrant farmworkers such as education, housing, food, childcare, and medical assistance.
• Responsible for advocating for migrant farmworkers.
• Provide general service management which includes intake, education (services available and application procedures), and referral of residents to service providers in the general community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, mobile medical services, preventative health screening, and other needed services.
• Study available community services and their requirements and then develops a Resource Directory. This directory will include a listing of local service providers that can be contacted to provide assistance to residents.
• Educate residents on service availability, application procedures, and client rights and help them obtain benefits for which they could be eligible.
• Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual.
• Serve as a liaison to community agencies and churches and network with community providers and seek out new services available to the residents.
• Analyze the types, frequency, and other characteristics of services residents use, need, and want.
• Research residents’ participation in, and satisfaction with, educational and social programs, residents’ interest in new programs, and barriers to greater participation
• Organize programs on topics of interest to residents.
• Distribute free materials from organizations such as State and area agencies on farmworkers and or services or programs themselves (such as Medicare and Medicaid)
• Organize meetings to “teach” residents about housing development rules, regulations, and operations.
• Connect residents with educational and recreational programs through the city, partner agencies, churches, etc.
• Help residents interpret mail; may fill out forms that they cannot fill out themselves; arrange utility, phone, medical, and other payment schedules; address errors or misunderstandings related to Social Security earning, insurance billing, etc.
• Distribute emergency forms and help residents fill out forms with their vital statistics information (to be kept with residents)
• Promote resident participation in local centers.
• Comply with all administrative and program record-keeping tasks in a prompt and accurate manner.
• Responsible for assuring and maintaining accurate residents’ records and files
• Collect supplementary information needed to assist residents.
• Represent the program in appropriate meetings, public forums, partner agency meetings, workshops, etc.
• Contributes to team effort by accomplishing related results as needed.

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements.
• Complies with all company safety, personnel, and operational policies and procedures.
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
• Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to speak, write and understand English.
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
• Flexible work schedule including evenings, nights, weekends, and holidays.
• Ability to set appropriate limits, work under deadlines, and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Successfully pass an FDLE Level II background screening.
• Valid Florida driver’s license, ability to drive van or bus, and have reliable transportation.
• Mission-driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally.
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
• Will make a Commitment to serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.

EDUCATION & EXPERIENCE:

• A Bachelor of Social Work or related degree.
• Bilingual English/Spanish is a must
• Two to three years of experience with farmworkers population.

BENEFITS:

• Personal Time Off for vacation, illness, or personal business (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Direct Deposit
• Staff Training

Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.

Catholic Charities participates in the US E-Verify program.