PURPOSE

Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, assists with overall organizational promotion, and assists with parts stocking duties. May assist the Parts Manager in maintaining accurate and on-time reports and records (both customer and internal) relative to the parts department’s operations within the dealership.

BASIC FUNCTIONS AND RESPONSIBILITIES

• Promotes and sells products and/or services to meet customer needs
• Supplies Service Technicians with parts, as required (assists Service Writer, if applicable)
• Assists with preparing and maintaining showroom merchandise displays
• Verifies receipting in of parts shipments and assists with placing Machine Down and Stock Orders
• Assists in pulling and shipping parts and product transfers between branches
• Assists in keeping parts department, showroom and parts warehouse clean and orderly
• Reports and follows up on parts shortages by reporting issues to the Parts Manager
• Assists in maintaining all departmental tools and equipment
• Provides after hours parts phone service, when necessary
• Other duties as required, for overall location functionality

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

• High School Diploma or equivalent experience
• Basic data entry/keyboarding skills
• Basic parts and machinery knowledge
• Ability to use the John Deere Parts related computer application
• Ability to work in a team environment
• Ability to work extended hours and weekends
• Ability to operate a forklift, preferred
• Valid driver’s license required for potential driving situations, preferred

PHYSICAL DEMANDS

• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time
• Visual: Working with smart devices and manuals
• Driving: Occasional – Short and long distances
• Dexterity: Ability to grasp and manipulate standard tools and office equipment
• Noise: Medium to High