Job description

The Patient Access Analyst is a member of a cross-functional team where teamwork, collaboration, and continuous learning are the norm. The Patient Access Analyst serves as a build analyst who recommends, plans, evaluates and translates Cadence/Referral/Customer Relationship Management workflows into the eRecord (EPIC) system for all URMC hospitals.

Job Responsibilities:

• Completes the functional design and build of the eRecord Cadence application after successfully achieving (and maintaining) current Epic certification. Epic certification may require two to five weeks of training requiring travel.
• Performs in-depth analysis and facilitates development of integrated workflows.
• Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements while also considering impact to integrated components and standardization.
• Meet with operational leaders, Compliance, HIM, Ambulatory, and Revenue Cycle (all integrated modules) regarding changes/additions to the EPIC Cadence application.
• Manages all phases of assigned tasks/projects, meets established deadlines, and maintains flexibility while managing multiple priorities.
• Reviews requested enhancements; prioritizes and implements requested changes to the system.
• Collaborates to seek resolution of system issues or conflicts for points of integration while applying a broad knowledge of application, workflow and integration.
• Acts as a participant in the rapid run process for upgrades, coordinating the activities of their application level team including EPIC NOVA review, presentation to operational leaders and Patient Access and Revenue Cycle steering meetings.
• Takes the initiative to identify and resolve complex issues. This includes independently executing creative solutions with minimal guidance.
• Utilizes issue tracking tools such as Sherlock and Service Now.
• Participates in, and/or maintains standards for system build, Patient Access database/spreadsheets, and adheres to change control policies.
• Provides guidance and mentoring for Patient Access customers and others on the team to include precepting emerging eRecord staff.
• Demonstrates effective communication and problem solving skills. Works collaboratively with all project team members. Builds relationships and effectively communicates with the project team, key stakeholders, and physician practices.
• Ability to work independently and is self-directed in identifying changing demands and priorities.

Minimum Qualifications:

• Associate's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering; and 2 years of related experience.

Preferred Qualifications:

• Patient Access experience (minimum of three years) in health care setting, preferably within URMC hospitals (SMH, HH and FFT) and the Medical Faculty Group.
• Possesses knowledge of clinics, physician practices, and/or hospital operations, procedures/functions and the relationships between them.
• Previous setup and maintenance of EMR software.
• EPIC Cadence, Referral and/or Real Time Eligibility certification.
• Strong attention to detail, ability to develop creative solutions to complex problems, and develop critical thinking skills.
• Attend or lead meetings utilizing effective meeting management methodologies.
• Strong communication, team work, and follow-up skills.
• Displays a solid technical aptitude and has an understanding of computer systems and IT functions
• Skilled in using Microsoft software: Office –especially Excel, SharePoint

Job Type: Full-time

Pay: $56,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• 403(b)
• 403(b) matching
• AD&D insurance
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Employee discount
• Family leave
• Flexible schedule
• Flexible spending account
• Flextime
• Free health screenings
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid sick time
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Wellness program
• Work from home

Healthcare setting:

• Clinic
• Outpatient
• Rehabilitation center
• Telehealth

Medical specialties:

• Allergy & Immunology
• Bariatrics
• Dermatology
• Endocrinology
• Gastroenterology
• Geriatrics
• Infectious Disease
• Internal Medicine
• Nephrology
• Neurology
• Oncology
• Ophthalmology
• Orthopedics
• Otolaryngology
• Pain Medicine
• Physical & Rehabilitation Medicine
• Primary Care
• Pulmonology
• Reproductive Endocrinology & Infertility
• Rheumatology
• Sleep Medicine
• Sports Medicine
• Urgent Care
• Urology

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Rochester, NY 14623

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