Job description
North Bend Medical Center
Job Positing
Job Title: Patient Access Specialist
Status: Full Time
Department: Patient Access
Hours of work: 40 hours a week Monday – Friday 8am to 5pm
Full time/Benefits Provided
Wage: Dependent upon experience and qualifications.
North Bend Medical Center is currently hiring a Patient Access Specialist. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100+ providers in a variety of specialties and 400+ employees.
Job Title: Patient Access Specialist
Status: Full Time
Department: Patient Access
Hours of work: 40 hours a week Monday – Friday 8am to 5pm
Full time/Benefits Provided
Wage: Dependent upon experience and qualifications.
North Bend Medical Center is currently hiring a Patient Access Specialist. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100+ providers in a variety of specialties and 400+ employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k + company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full Job Description:
General Summary of Duties:
The Patient Access Specialist is a front-line customer service role. Responsible for coordinating the delivery of quality care and services and is an essential part of the primary care team. The primary focus of this role is assisting patients with community resources, medical records, obtaining a primary care provider, and general information. Must have a self-starting personality, enjoy patient care, and desire to enhance patient relations while maintaining efficiency.
Primary responsibilities:
Works closely with NBMC primary care, internal medicine, and specialty providers along with community resources to assist in the coordination of care for patients of all ages with complex and chronic health care needs. Provide support, education and information to patients and providers. Schedule new patient appointments upon new provider acceptance. Triaging patient concerns/problems. Set up new patient accounts, verify insurance and demographics. Responsible for overflow check in process including maintaining a cash drawer and balancing funds at the end of each shift.
Primary responsibilities:
Works closely with NBMC primary care, internal medicine, and specialty providers along with community resources to assist in the coordination of care for patients of all ages with complex and chronic health care needs. Provide support, education and information to patients and providers. Schedule new patient appointments upon new provider acceptance. Triaging patient concerns/problems. Set up new patient accounts, verify insurance and demographics. Responsible for overflow check in process including maintaining a cash drawer and balancing funds at the end of each shift.
As the Patient Access Specialist, you will be Assisting the feedback coordinator with patient and provider feedback. Patient Access Specialist is responsible for receiving complaints and corresponding with patients and providers to resolve conflict. Documenting and filing grievances/complaints. Responsible for follow-up via phone or mail. Communication with providers, medical staff, administration, and insurance companies when necessary to resolve complaints.
Essential responsibilities:
Essential responsibilities:
- Facilitate primary care provider assignment.
- Assist patients with records release, Release of information forms, and intake forms.
- Participation in quality improvement activities.
- Maintaining spreadsheets for quality improvement data and tracking
- Facilitate Advanced Directives and POLST paperwork.
- Assist patients with MyChart support.
- Other duties and tasks as assigned.
Skills and abilities:
- Must have exceptional communication skills, both verbal (written and oral) and nonverbal
- Active listening skills targeted at handling problems and taking improvement advice.
- Encouraging attitude with a strong capability of inspiring others with a positive attitude.
- Demonstrate compassion and empathy during interactions not only with patients and their families or caregivers, but also with physicians, coworkers, and others.
- Creative thinking with great diversity to adjust in any type of work environment.
- Proven ability to motivate people to make the most of their potential.
- Exceptional instructional skills aimed at ensuring positive learning.
- Active listening skills targeted at handling problems and taking improvement advice.
- Ability to work independently and as part of a team.
- Responsible attitude aimed at ensuring positive outcomes of assigned projects.
- Ability to plan, organize and integrate priorities and deadlines.
- Tolerant nature especially during times of extreme stress
- Physical ability to use computer hardware and software.
- Must be able to handle difficult patients and show compassion.
- Must be self-motivated and have the ability to solve problems.
- Must be fully vaccinated for Covid-19 or willing to get vaccinated.
Qualifications:
- High school diploma or equivalent
- Excellent interpersonal skills
- Flexible, able to prioritize and multitask in an ever-changing environment.
- Maintain a professional attitude and appearance.
- Constant use of computer and telephones
- Consistent and punctual attendance
- must be willing to make announcements over the intercom in case of a fire.
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