Job description

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Position Information:
The Patient Accounts Representative is responsible for providing comprehensive registration for customers presenting to the Emergency Department with medical emergencies. Prioritizes workload in a fast-paced environment, delivering unsurpassed customer service to patients and families in stressful situations. Responsibilities include maintaining visible position in Emergency Department lobby, greeting arriving patients, gathering pertinent data for proper patient identification, placing identification band on patient, and maintains regulatory compliance. Engages the triage nurse immediately for patients presenting with cardiac complaints, stroke symptoms, and other emergencies. Responsible for collecting financial and demographic information, verifying active insurance for maximum reimbursement, obtaining signatures for general consent, and scanning documents into the electronic medical record.

Experience Requirements:
1 Year Patient Registration Required - And 1 Year Customer Service Preferred

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Business Administration Or Related Field Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Week 1: 7p-7a M, Th, 6p-2:30a Tu,Sa,Su; Week 2: Fri 6p-2:30a

Weekend Requirements:
Every Other

Call Requirements:
Yes

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