Patient Care Coordinator

Location: Pittsburgh, PA; This position is currently fully remote with occasional on-site work requirements
Classification: Non-Exempt
Job Type: Full-Time

Purpose

The Patient Care Coordinators will interact with patients over the phone to coordinate prescription refill(s), update billing information, and address patient concerns. In addition to these duties, Patient Care Coordinators will also redirect calls to pharmacists as needed, communicate with healthcare providers in a confidential manner, while adhering to applicable healthcare regulations. This position will report to the RxARECARE Supervisor.

Responsibilities

• Communicate with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication
• Communicate with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication
• Accept direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs
• Additional projects and activities as assigned
• Must be able to work a rotating work schedule form as early as 8am to as late as 8pm

Required Qualifications

• High school diploma or graduate education degree (GED)
• 1-3 years customer service experience in a call center environment
• Excellent communication, organizational and interpersonal skills

Preferred Qualifications

• 1-3 years’ experience in a specialty pharmacy call center environment

Work Environment

PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently is required to sit, stand, and walk; use hands and fingers, handle or feel; reach with hands and arms and see a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.